In-service Support Capability Development Manager
1 week ago
About Us
OSI Maritime Systems are a leading provider of integrated navigation and tactical solutions for naval and maritime security operations. We specialize in designing and delivering advanced electronic navigation systems, including Warship Electronic Chart Display and Information System (WECDIS) and Integrated Bridge Systems (IBS). OSI's technology is used by navies and coast guards worldwide to enhance situational awareness, operational efficiency, and mission effectiveness. With a global presence, we have offices here in Canada, the UK, Taiwan, Australia and Germany.
The Role
In-Service Support (ISS) Capability Development Manager is responsible for the development of service-based contract business for OSI helping new and existing customers maintain and exploit the full potential of the systems they have. This position leads the development of the design of the In-Service Support contract offering and ensuring that the intended in-service support models and delivery are optimized.
Key Responsibilities
- Identify ISS markets, starting with existing customers.
- Direct support to OSI’s global Business Development (BD) effort to market and sell OSI ISS service-based products.
- Determine and define the ISS product offerings tailored to the needs of each Customer.
- Work with BD, Operations and other stakeholders to evaluate and prioritise opportunities to develop win strategies and recommended pricing strategies based on analytics.
- Review and refine product offering periodically through the continual development of requirements for the in-house ISS team.
- Help develop and deploy key market messages and communications strategies for the Integrated Logistics Support (ILS) / ISS product line with marketing support, including presentations, demonstrations and associated advertising material.
- Address cross functional issues such as Service Tickets, Training and customer engagement.
- Address customer requests for project-based issues in the absence of project support.
- Provide ILS and ISS expertise to the BD, Engineering, PMO and other internal groups as required.
- Other tasks as required.
You Bring
- 5+ years of experience designing ILS and / or ISS based, or similar, delivery solutions either in a government or industry role on military contracts, supported by delivery of complex long-term support in defense sector either as supplier or in service.
- 3+ years of front-line experience in a customer facing role either selling or sales support, demonstrating experience doing the following; pricing analysis, market intelligence identifying sales channels and building pricing strategies; or, 3+ years of direct knowledge and use of OSI’s products.
- Ability to build relationships and lead teams; with excellent presentation and communication skills.
Why OSI?
At OSI, we invest in your growth with professional development support—funding, time, and opportunities to advance your career. We're a dynamic, change-driven company that values new ideas and continuous improvement.
We embrace diversity and foster an inclusive culture because it makes us stronger.
**Our benefits include**:
- Extended healthcare & dental
- Group Retirement Savings Plan
- Emergency Travel Assistance
- Employee & Family Assistance Program
- Flexible working options
If you need accommodations during the hiring process, please contact Talent Acquisition.
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