Parts Manager

**Job description**

**WELCOME TO STRONGCO**

Strong People. Strong Brands. Strong Commitments.

**Strong People.** We attract, coach and retain the people that will be the most respected in our industry.

**Strong Brands. **We partner with, and represent, the world's finest manufacturers, building meaningful markets for them.

**Strong Commitments. **We will build long-term customer relationships through a relentless and measurable commitment to our vision, and enhance shareholder value through increased profitability and growth.

**WHAT’S IN IT FOR YOU?**

A challenging and rewarding career with one of the top companies in the industry, backed by Nors, a large international company present in 17 countries across 4 continents. A comprehensive benefits package including Medical, Dental, Vision, Pension Plan, STD, LTD, Life & AD&D Plans, Education Assistance, Employee Referral Incentives, Milestone Recognition program, Annual Achievement Awards, Safety shoe reimbursement, Tool allowance, meal and expense reimbursements and more

Strongco is looking for a Parts Manager in Mississauga.

**SUMMARY**:
The Parts Manager is a highly motivated team player who ensures Strongco surpasses our customer’s expectations by completing the duties required in a professional and timely manner. This person is responsible for the overall safe, effective, clean, organized and professional performance management of the Parts/Warehouse operations at all times.

**DUTIES AND RESPONSIBILITIES**:

- Emphasis on increasing revenues and customer service by improving Parts and Warehouse operating efficiencies through processes in the Parts department;
- Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department;
- Responsible for all Parts and Warehouse activities in Mississauga;
- Responsible for Parts sales budget and increasing parts sales through up selling and building customer relations in the Parts Department;
- Support the Service Department with all parts orders, quotes and inquiries;
- Ensure customer accounts in good standing before placing parts orders;
- Utmost importance is **SAFETY **in all Parts and Warehouse operations;
- Maintain contact with Volvo and other vendors;
- Source parts that are no longer available from OEM;
- Keep Branch Manager informed of any problems or issues with parts orders;
- Keep Branch Manager informed with any customer issues that arise from the Parts Department;
- Keep ongoing physical inventory of all warehouse inventory;
- Process improvement - job flows, measure and monitor processes verses KPI’s and parts standards;
- Training of parts and warehouse staff of their job roles and coaching to be more than parts order takers, to be parts salesmen;
- Deal with parts customer disputes;
- Parts marketing - promote and sell Strongco Parts Department;
- Organize and upkeep of warehouse;
- Inventory control at Branch level;
- Support CSR activities;
- Responsible for backorder Management/Parts transport/Logistics/Shipping/Receiving/Parts storage/Filing/Reporting;
- Processing Parts Department and Warehouse time cards and expenses;
- Cost justification of equipment to tear down for used parts;
**Health and Safety**:It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Exceptional organizational skills;
- Must possess excellent written and oral communication skills;
- Proficient with time management skills a must;
- Prior Parts management an asset.

**EDUCATION/TRAINING**:

- Post-secondary diploma and/or relevant working experience;
- Minimum 5 years of work experience;
- WHMIS, site orientation and Safety Training is an asset.