Midnight - Financial Customer Service Representative

2 weeks ago

Scarborough, Canada Pay2Day Full time

Do you believe that providing exceptional customer service is the key to a company’s success?

At Pay2day, we believe this to be a vital component of success for the individual hired. Within the role of a Financial Customer Service Representative, we are looking for individuals who model they way through every client interaction because our clients are the lifeline of our business.

To be a better and different kind of financial service provider; we believe in being EPIC in all we do.

While assisting clients meet their financial goals and building relationships at all levels, you will be part of a team that truly cares. If you’re looking for opportunities within Pay2Day, we offer multiple levels of development programs to those that possess the right attitude and a determination to succeed.

**Additional Characteristics of Our Team Members Include**:

- Team player: We succeed together; a collaborative approach wins.
- Goal oriented: Results reflect our frontline team’s commitment.
- Open to feedback: At all levels feedback is a constant, feedback is a gift.
- Problem Solving: Initiative to get the job done, breaking down the barriers to find a solution.
- Innovative: Creativity and thinking outside the box is promoted, at Pay2Day the best idea wins
- Detail Oriented: Both internal and external clients matter so we take care in how and what we do to continually exceed expectations.
- Communication: Open communication and productive conversations are a focus. Transparency at all levels allows us to success as a team.
- Adaptable: Working within an ever-changing industry means you are comfortable with adapting to and embracing change.

**Responsibilities**:

- Delivering an exceptional client experience/ Responding to client inquiries and requests.
- Cash handling/ Data entry
- Opening and/or closing the store
- Communicating with clients to solidify payment arrangements on past due accounts
- Reviewing applicants and completing financial risk assessment to determine approvals
- Collaborating with various departments as required
- Tasks as assigned by your Branch Manager that are client and revenue focused.

If you believe that the role of a Financial Customer Service Representative sounds like a fit for you, we want to meet you

**Salary**: $16.50-$17.50 per hour

Schedule:

- 10 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (required)
- Cash handling: 1 year (preferred)

Work Location: One location

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