Guest Experience Expert

(server/sales associate)_ - At our family business, we believe in a collaborative and hands-on approach to getting things done. As a member of our team, you won't be limited to just one role or responsibility. Instead, you'll have the chance to take on a variety of tasks and wear many hats throughout your time with us._ - We value versatility and adaptability, and we encourage our team members to step outside their comfort zones and learn new skills. Whether it's helping out with customer service, assisting with inventory management, or pitching in with marketing initiatives, we believe that every team member has something valuable to contribute._ - So if you're looking for a dynamic and challenging work environment where you'll have the chance to grow and develop both personally and professionally, we invite you to join us. We promise that you won't be bored, and you'll never hear us say "that's not my job."_ **Mission Statement**: **“ **Provide our guests with an all-encompassing wow experience from the moment they walk in until the moment they leave. Connect with our guests and deliver key messages that help captivate customers into believing in the potential of New Brunswick wines." **Responsibilities of a Guest Experience Expert**: - Create a warm and welcoming atmosphere that promotes NB's wine culture and leaves our guests feeling inspired - Share the stories behind our wines, including our history, people, philosophy, vineyard, and cellar practices, to enrich our guests' experience and deepen their appreciation of our products. - Help guests find the perfect wine to complement their meal by listening to their preferences and suggesting pairings that suit their tastes - Provide outstanding customer service that not only enhances our guests' experience, but also leads to increased wine sales - Lead tours and tastings for both public and private groups, as well as other unique experiences that showcase our wines and our brand - Use reservation management software to coordinate guest experiences, while also answering questions and managing inquiries from potential visitors - Keep our tasting rooms, storage areas, and washrooms clean and organized, ensuring that they are always ready to welcome guests - Assist with special events such as private dinners, media tastings and others - Representing Magnetic Hill Winery at external winery events when needed - Looking sharp and professional every day, while still being approachable and friendly **A day in the life**: - Welcome guests with a smile and guide them through the check-in process, making them feel at ease and excited for their experience - Help guests navigate their tasting experience by suggesting wines that suit their preferences and dietary needs, and transmitting their orders to the bar and kitchen - Serve drinks and dishes with care and attention, ensuring that guests receive everything they need to fully enjoy their experience - Share your knowledge and passion for our wines by pouring and describing them in a way that is both informative and fun - Stay up-to-date on menu items and changes, and communicate effectively with kitchen staff to ensure that everything runs smoothly - Create a positive and collaborative work environment that fosters teamwork and fun, while also providing exceptional service to our guests - Encourage guests to purchase our wines by showcasing their unique qualities and offering suggestions for how to enjoy them at home - Upsell where appropriate and educate guests on where they can find our wines, both locally and online - Prepare and present our small cheese trays and wine flights with care and attention, creating a beautiful and delicious experience for our guests - Facilitate a seamless checkout experience using our POS system, making sure that guests leave feeling satisfied and happy - Keep our spaces clean and organized, including washing and polishing all glassware and setting up for daily operations and special events - Performs opening and closing duties - Helps fellow team members and other departments wherever necessary **Preferred**: - Bilingual (French and English) or multi-lingual - Love dogs (Magnum and Brix our Australian Shepherds are around for lots of cuddles) - High school diploma or GED **What you bring**: - A love for wine - Able to work well with others and can also get things done solo, all while producing great results. Whether as part of a team or on their own, you’ll never compromise on quality. - Self-motivated, entrepreneurial spirit with a high energy level - Willingness to complete the Responsible Beverage certificate training - Available to work evenings, weekend and holidays - Physically fit to meet requirements of lifting 35 lb-50 lb cases of wine, standing for long periods in various environments - Be at least 19 years of age - Safely adhere to public health and Covid policies and guidelines to maintain a safe environment **What’s in it for you**: We are an equal oppor