Business Operations and Analytics Manager

**Business Operations and Analytics Manager**
- (remote within North American time-zone, full-time role)_

**We believe that learning and community are two of the greatest agents for change. That's why we built Disco, the modern platform to build, operate, monetize, and scale communities.**

**About Disco**:
Disco is an all-in-one SaaS platform designed for communities to learn together.** **Backed by world-class investors and used by hundreds of learning companies and communities, Disco's modern platform gives operators all the tools they need to create, monetize and scale their learning programs and community. Disco's award winning modular design, AI enhanced tools, all-in-one, integrated platform makes learning and community come alive on Disco all the while saving operators 100s of hours of time and significant cost.

**Role Overview**:
As the Business Ops & Analytics Manager, you'll have the opportunity to support and grow the Disco business by driving improvements across the operations of our SaaS business. You will help drive key processes and projects across several areas, including revenue operations, customer experience, reporting + analytics, finance, growth, and more

In this multifaceted role, you will be working at the center of our go-to-market team. You will be responsible for initiatives such as sales reporting, customer health analytics + dashboarding, knowledge base improvements, financial modeling & KPI tracking, strategy + analytics projects, and more.

We want a highly motivated, data-driven, strategically minded, and customer-centric individual to join our team. This role requires analytical and strategy skills, comfort in interacting with customers, and a detail-oriented project manager. To put it simply, you are a business generalist with strong data, strategy, and ops skills.

The Business Ops & Analytics Manager will report to the Head of Revenue & Ops but will be highly visible across the organization, working very closely with our Co-CEOs, Customer Success Lead and others.

Our business is growing rapidly, and it will be expected that this role also interacts and engages with our customers directly through various customer success & support channels. You will also develop strong technical skills on our platform and help support our customers as they onboard.

**In the role, you will have the opportunity to**:

- Rev Ops: Own critical rev ops processes, such as sales reporting + dashboarding (via HubSpot), forecasting, sales journey mapping, data collection refinement, insight generation and more.
- Customer Health Analysis: Lead customer health analysis, crafting detailed reports and dashboards to monitor and improve customer engagement metrics.
- Customer Experience: In collaboration with our Customer Success Lead, you will help deliver the resources and tools needed to drive a best-in-class experience for our customers. This includes supporting the rapid advancement of our Knowledge Base and other customer education resources. You will work directly with our customers, supporting them through problem-solving and growing their business.
- Data & Analytics - Own company-wide dashboards & reporting
- Strategic Initiatives: Support leadership team on strategic projects
- Build processes: Help create & iterate business processes to improve the way we work with our customers and each other
- Deliver operational excellence: You understand the power of operational excellence and the need to follow processes; this includes being a power user of our CRM (HubSpot)

**Who you are**:

- Minimum 2 years experience in Management Consulting and/or Start-Up Operations
- You have worked & excelled in a fast-paced environment and are comfortable with ambiguity
- You are extremely data-driven and naturally curious
- You have strong client facing & customer experience skills
- Strong proficiency in HubSpot and similar tools; you understand how to use these tools for optimal performance and results
- Problem solve: You enjoy getting into the weeds to help solve problems
- Take initiative: You are known for your strong work ethic and go-getter mentality. You are biased toward action and know when to ask questions
- Life-long learner: You are excited about the prospect of learning new skills and embracing feedback
- Empathy: Emotional intelligence is one of your superpowers. You understand your teammates and customers by putting yourself in their shoes and showing that you care
- Organization: You are extremely organized and pride yourself on your ability to follow up and follow through
- Owner: You act like an owner and take responsibility for mistakes. You don't blame others but instead look for ways to be accountable
- Multi-Faceted: You are not only comfortable, but you thrive in an environment where you have to wear multiple hats

Disco is a fully remote and globally distributed team. We have team members in Toronto, Halifax, Montreal, Vancouver, and Costa Rica.

We're seeking people who are pa