Jr. Service Advisor/appointment Coordinator

**Overview**

The Jr. Service Advisor and Appointment Co-ordinator is responsible for ensuring all customers are greeted, phone calls are answered, appointments are successfully booked, and guests have an excellent understanding of their vehicle’s maintenance intervals with a focus on delivering an exceptional customer experience. Additional and ongoing CX (Customer Experience) training is required. The Jr. Service Advisor and Appointment Co-ordinator takes direction and is accountable to the Service Manager.

**Qualifications/Skills Required**
- Exceptional multi tasker and time manager; organized
- Follows tried and true processes and coaches/mentors others to do the same
- Exceptional understanding of vehicle service maintenance intervals; ability to read and understand owner’s manuals for all models and research relevant information for off brand service needs
- Ability to find solutions and resolve conflict
- Excellent communicator with exceptional oral and written skills
- Able to effectively present information to guests, colleagues, and groups when necessary both written and orally
- Driven to provide outstanding customer experiences
- Exhibits sound judgment, empathy, and integrity
- Will develop expert service product knowledge
- Full understanding of regulations, laws and required compliance in the Automotive Industry including OEM policies and procedures
- Computer proficient
- Clean and Valid Driver's License

**Primary Responsibilities**
- Work with the Service Manager, and service team to create a process that ensures vehicles are ready when promised, guests have been contacted and pick ups have been scheduled;
- Greeting all service guests and have regular contact with them through out the process to ensure they have been updated with informaion
- Follows the booking process and preparation of all invoicing for serviced vehicles, internal work order completion ensuring that purchased options have been properly installed and that all features are fully operational;
- Inspection of vehicles to ensure quality of workmanship prior to delivery;
- Communicates readiness of vehicles to guests;
- Familiarize guests with the features and benefits of their vehicles services and maintenance; ensure guests have an excellent experience
- Review surveys with guests and expected outcomes;
- Oversee a strategy to continuously engage customers, provide outstanding customer experiences to drive referral and repeat business; follow up with guests for deferred or declined services;
- Training with OEM programs including Service Advisor training and Warranty Administration;
- Ensures that every customer is satisfied with the repairs and service of their vehicle;
- Establishes procedures for addressing customer concerns or complaints promptly; collaborate with Managers to resolve open complaint cases;
- Providing documentation that is accurate and timely;
- Follows all current company policies, processes and procedures;
- Comply with any WorkSafe requirements, and safety protocols;
- Support of all other dealership operations including Sales Operations and Accounting to promote cooperation and a team environment
- Undertake all other tasks that may be delegated to you under the supervision of the Service Manager;
- Maintains professional appearance

**Core Values**

**Accountable** - you stand by your decisions because they are sound

**Builder of Relationships** - you have positive working relationships with others both internally and externally

**Love What You Do** - you are energetic, outgoing and your enthusiasm for the business is infectious

**Ethical** - your standards align with the values of the organization

**Salary**: $18.00-$27.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Store discount
- Vision care

Schedule:

- 8 hour shift

Work Location: In person