Clerical Support Associate Fracture Clinic

Position Profile:
**Humber River Hospital. Lighting New Ways In Healthcare.**

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Hospital is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Hospital, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

We currently have an exciting opportunity for a
**Clerical Support Associate**
***to join our
**Fracture Clinic**

**Reporting Relationship**: Manager, Fracture, Plastics & Surgical Clinics, Vascular Access Team

**Hourly Rate Range**: $25.993 - $26.904

**Position Responsibilities**:

- Provides excellent reception/customer service, patient processing and maintenance of patient records. This includes registration of patients to the out-patient services as well as booking/editing of patient appointments.
- Maintains/supports all clerical and communication functions in the out-patient services.
- Logging, maintaining and collection of statistics.
- Other related duties as required

***Qualifications**:

- Must be a high school graduate or equivalent.
- Completed secretarial and medical terminology courses preferred.
- Knowledge of medical terminology is required.
- Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
- Computer skills required, keyboarding 40 wpm required.
- Meditech computer experience is required.
- Community-wide scheduling experience required.
- Must have excellent communication skills, both verbal and written.
- Excellent customer service skills required.
- Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
- Ability to work independently with minimum supervision, as well as in a team environment.
- Excellent attendance and discipline free record required.

**Location**: Wilson Site

**Hours of work**:
**Employee Group**: Teamsters Clerical

**Why Humber? Why Now?**

Humber River Hospital is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of
_Compassion_,
_Professionalism_ and
_Respect_. People who are committed to making a positive difference.

We are a
**Huron Consulting** hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Humber River Hospital is a member of the
** Toronto Academic Health Science Network **(TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.

We have collaborated with TAHSN member institutions in addressing the challenges of the COVID-19 pandemic. Our membership in TAHSN supports our strategic pillar of advancing Humber River Hospital as a community academic hospital.

Humber River Hospital was the recipient of the
**2021**
**Excellence in Patient Safety Award **by the Canadian College of Health Leaders. This award recognizes teams that are committed to improving patient safety within a healthcare environment, through leadership, innovation, culture, and best practises.

Why? Because at Humber River Hospital, we know it is our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes
**exceptional care...healthier community**.

**Please be advised that in order to be eligible for employment at Humber River Hospital, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND