Loyalty & Retention Representative

2 weeks ago

North York, Canada INCOM REAL ESTATE WEB & E-MARKETING SOLUTIONS Full time

InCom Real Estate Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers.

With InCom's all-in-one lead generation platform and managed advertising services, realtors are able to generate real estate leads, close more deals and grow their business.

InCom is currently recruiting for a **Loyalty & Retention Representative**

**Responsibilities**:

- Provide excellent support and ensure a high retention rate
- Implement strategies and recommendations to retain customers to manage a win/win situation with the client
- Manage, record and report on complaints & customer feedback received and any relevant outcomes
- Carry out administrative duties and assist with the clients retention
- Review and monitor customer accounts and all applicable aging reports
- Maintaining detailed follow-up notes in the CRM for each account
- Respond to customer inquiries and maintain good customer relations
- Work with Finance team to resolve clients’ billing issues and concerns
- Facilitate payments for outstanding accounts by sending reminders and contacting clients
- Assist with renewals/cancellations

**Qualifications**:

- 1+ years relevant work experience in a customer-facing, customer success, loyalty & retention, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred)
- A positive attitude and ability to excel under pressure
- A detail-oriented with strong time management skills
- Canadian University degree and/or college diploma in Business or related field is an asset
- Comfortable communicator through a variety of methods, always professional, courteous, and timely. Written and Verbal English proficiency with strong interpersonal skills

What We Offer You:

- A fun and vibrant culture that welcomes everyone's talent, ideas, and original thinking.
- Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
- A young team of bright individuals who inspire and help each other.
- Great earnings and career advancement potential.
- Benefits and performance bonuses.
- Convenient location - 2 min walk from Sheppard West station

**Salary**: $46,536.00-$61,965.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Loyalty & Retention: 1 year (required)

**Language**:

- Fluent English (required)

  • Loyalty /retention Specialist

    2 weeks ago

    North York, Canada Simply Smart Home Full time

    **About Simply Smart Home**: Simply Smart Home Inc. is more than an HVAC company - we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing diversity and...

  • Retention Specialist

    5 days ago

    North York, Canada a.p.i Alarm Inc Full time

    **About us** Since 1983, a.p.i. Alarm Inc. has been a Canadian leader in security and safety solutions. We operate the largest Canadian privately owned monitoring station in the country providing life safety and property protection needs to our clients. We are looking to grow our Sales team! We are looking to bring on motivated individual to focus on...

  • CRM, Loyalty

    5 days ago

    North York, Canada Nestlé Health Science Full time

    **Position Snapshot** **Business area: Nestlé Health Science** **Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; Hybrid** **A little bit about us** Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners...

  • Proactive Loyalty Agent

    1 week ago

    North York, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Responsibilities**: - Handling inbound and outbound calls for at-risk Chase Merchant Services merchants in a metrics-driven environment - Participating in proactive campaigns and projects focused on retaining customers and improving merchant experience. - Navigating multiple technologies while staying engaged with our customers. -...

  • Customer Success

    4 days ago

    North York, Canada Loyalty Markets Full time

    **Job Description - Customer Success - Field Representative** This is the entry level position into the Customer Success team. Individuals learn to work on customer basic site issues. As they grow, they can be promoted to Service technicians and/or full-service route operators. On-Site Troubleshooting: Diagnose issues with equipment directly at the...

  • Customer Acquisition and Retention Specialist

    7 days ago

    North Vancouver, Canada AspenClean Full time

    At **AspenClean**, we are passionate about offering eco-friendly cleaning solutions that are safe for your home and the planet. As a growing brand dedicated to sustainability, we’re seeking a **Customer Acquisition and Retention Specialist** to join our in-house marketing team in **North Vancouver**. This is an exciting opportunity to drive growth through...

  • Customer Service Representative

    3 weeks ago

    North York, Canada Primerica Financial Services Full time

    About Primerica: At Primerica Financial Services, we are committed to helping families and individuals achieve financial independence. We provide education, tools, and financial products that empower our clients to build secure futures. We believe in offering personalized service and expert guidance in every step of their financial journey. Primerica is a...

  • Customer Service Representative

    3 weeks ago

    North York, Canada Primerica Financial Services Full time

    About Primerica: At Primerica Financial Services, we are committed to helping families and individuals achieve financial independence. We provide education, tools, and financial products that empower our clients to build secure futures. We believe in offering personalized service and expert guidance in every step of their financial journey. Primerica is a...

  • Customer Acquisition and Retention Specialist

    2 weeks ago

    North Vancouver, BC VH A, Canada AspenClean Full time $50,000 - $70,000 per year

    At AspenClean, we are passionate about offering eco-friendly cleaning solutions that are safe for your home and the planet. As a growing brand dedicated to sustainability, we're seeking a Customer Acquisition and Retention Specialist to join our in-house marketing team in North Vancouver. This is an exciting opportunity to drive growth through Product Sales...

  • Building Representative

    2 weeks ago

    North York, Canada Greenwin Corp. Full time

    A career with Greenwin means more than just real estate. It means joining a family that celebrates diversity and shared success - one neighbourhood, one building, one person at a time. From the beginning, Greenwin set itself apart from other companies by building a corporate culture that’s based on openness, mutual respect, and an awareness of our...