Sales & Service Coordinator

2 weeks ago

Richmond, Canada Loewen Windows and Doors Full time

Loewen Windows & Doors, one of Canada’s largest wood window and door manufacturers, is seeking a Sales & Service Coordinator to join our Richmond, BC sales team. You will work directly with the outside sales team to prepare sales orders, schedule deliveries as well as develop solid relationships with customers who come into our showroom by providing product information and product presentations to support their architectural and design needs. The Sales & Service Coordinator plays a key role in contributing to the overall sales goals and objectives.

**Video - More Than a Window**

**What you will do**:

- Provide expertise in product knowledge during showroom client meetings and product presentations
- Take an active role in supporting all walk-in sales inquiries that come into the showroom
- Liaison for our sales representatives and our builder/remodeler and homeowner clients
- Develop and support relationships with existing and potential customers
- Complete product take-offs from architectural drawings, elevations and floor plans and prepare quotes accordingly
- Prepare customer product and service orders and submit to the production plant
- Schedule deliveries and service tickets with all stakeholders
- Responsible for office coordination including sales order and shipment tracking, bank deposits, supply ordering and billing

**What you bring**:

- Proven customer service or administrative experience within the building industry is required
- Ability to read blueprints and familiar with quoting systems and language
- Committed to providing exceptional customer service and sales to support to all stakeholders
- Highly organized with an attention for detail
- Well-developed oral and written communication skills
- High aptitude for learning and navigating new systems and programs
- Strong level of computer proficiency with a good working knowledge of Excel
- Ability to work showroom hours - Monday to Friday from 9:00 am to 5:00 pm

**Why work at Loewen?** We have a culture where diversity is valued and where you have the opportunity to make a difference. We support you and your career by providing valuable tools, education, and development opportunities that allow you to grow and succeed with us. Together we share a passion for design, precision craftsmanship and relationships as we achieve our vision to be the world’s leading supplier of luxury windows and doors.

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