Utility Billing Clerk

2 weeks ago

Victoria, Canada Capital Regional District Full time

**Utility Billing Clerk**:
**Summary**
This position provides exemplary customer service to CRD Integrated Water Services including front line reception and cashier duties by responding to customer inquiries, receiving and processing payments for utility accounts and other departmental revenue, as well as administrative duties for the Financial Services Division.

**Key Duties & Responsibilities**
- Provides front-line cashier services by receiving and posting payments for approximately 25,000 utility accounts and miscellaneous departmental revenue into computerized financial system.
- Provides front-line reception duties including internal and external inquiries, receiving tenders and aiding visitors for scheduled appointments.
- Receives and calculates adjustments for changes in ownership/tenancy, following up on queries with law firms or owners when applicable.
- Verifies customer payments made on account through system reporting, correcting adjustment when applicable.
- With the approval of the Supervisor, applies applicable bylaw fees or adjustments to customer accounts.
- Tabulates and balances cash, cheques, direct/debit, telephone, computer and bank payments for water accounts and miscellaneous revenue.
- Processes bank deposits and meets daily bank deposit deadlines.
- Co-ordinates new utility services and meter installations with the Engineering and Operations Division.
- Receives new and updated customer information and inputs relevant information into computerized utility billing system.
- Initiates work notifications for the attention of the Operations Division following up with customer when applicable.
- Responsible for courier and mail service, sorts and delivers received items to appropriate divisions.
- Responsible for the administration and balancing of Petty Cash fund.
- Updates and maintains billing department procedures manual.
- Performs accounting and general administration duties using SAP, Excel and Word, and clerical office work.
- Initiates customer calls regarding delinquent accounts prior to shut-off service.
- Orders and maintains inventory of office supplies.
- Assists with processing and bulk mailing of water invoices.
- Follows all policies, procedures and standards of the CRD.
- Performs other related duties as required.

**Key Skills & Abilities**
- Excellent communication (verbal and written), interpersonal and customer service skills.
- Strong accurate keyboarding and data entry skills.
- Strong ability to difuse and resolve difficult customer service situations in person and by telephone.
- Strong ability to complete accurate reconciliations and calculations with accuracy and speed.
- Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.
- Good ability to work with and perform utility billing from an ERP system (SAP preferred).
- General switchboard operation experience.
- Considerable experience with cash handling.
- Strong ability to plan, organize and prioritize workload and work effectively under deadline pressures.
- Strong ability to follow direction and ask for clarification when required.

**Qualifications**
- Certificate in a related discipline
- A minimum of 2 years' directly related experience

**Certifications**
- Valid BC Driver's Licence

**APPLICATIONS**

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 2 years to less than 3 years

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