Shelter Admissions Associate

**Our Vision**: To be a leader in animal welfare, working for a compassionate society where all animals are respected and valued.

**Our Mission**: To Improve the Lives of Animals.

Job Summary
The Shelter Admissions Associate under the direction of the Assistant Manager, Shelter Admissions will be responsible for administrative tasks within the Admissions Department of the Toronto Humane Society and plays a crucial role in ensuring the well-being of both animals and their guardians. This position requires strong decision-making skills to evaluate each animal's situation and make informed acceptance decisions in consultation with the Assistant Manager. The Associate must adhere to established policies and protocols, ensuring prompt and responsible actions in urgent situations. Key responsibilities include scheduling appointments, coordinating the arrival of animals, assessing their health and behavior, and prioritizing admissions based on resources and capacity.
The Associate will demonstrate excellent communication and interpersonal abilities, organizational proficiency, and empathy towards both animals and people. They will be responsible for meticulous record-keeping, maintaining client confidentiality, and managing various documents in accordance with Toronto Humane Society policies. Collaboration with other departments, training and supervising volunteers, and providing exceptional customer service are also essential duties.
Job Duties
- Decision-Making and Policy Adherence:

- Direct and counsel members of the public to the best available service for their needs; striving for a solution that keeps animals and their guardians together.
- Evaluate each animal's situation to make informed acceptance decisions in consultation with Assistant Manager.
- Adhere to and enforce established policies, protocols, and guidelines for intake procedures.
- Act responsibly in urgent or emergency situations to ensure animal welfare.
- Scheduling and Coordination:

- Schedule appointments and coordinate the arrival of incoming animals.
- Assess animals for health, behaviour, and suitability for admittance alongside Assistant Manager.
- Prioritize admissions based on available resources and shelter capacity.
- Recording Keeping
- Responsible for recording client, patient, and medical information into online database.
- Responsible for ensuring privacy of confidential client information (following PIPEDA legislation), maintaining meticulous medical and communication records when creating, updating, and filing patient records.
- Manage documents, invoices, receipts, and records; maintain files in accordance with THS policies.
- Collaboration and Stakeholder Engagement:

- Work with other division/departments
- Train, coach, and supervise Admissions volunteers.
- Customer and Community Service:

- Provide exceptional service and support to individuals surrendering animals.
- Educate the public on responsible pet ownership and adoption processes.
- Maintain a strong understanding of the shelter services and programs, including but not limited to; surrender, facilitated adoption, euthanasia, Trap/Neuter/Return, surgical services, preventative health care
- General Duties
- Foster, promote, support and drive inclusion and influence others to promote, embrace and progress Diversity, Equity & Inclusion at THS.
- Maintain a professional appearance, demeanour, and attitude at all times
- Maintain a high level of confidentiality in all interactions
- Attend and participate in workshops, seminars, and in-service training to further education, skills, and training
- Be aware of and work within the regulations of all Toronto Humane Society policies and protocols
- Work in compliance with the provisions of the OHSA and its regulations including understanding and adhering to the requirements of the Health and Safety Manual and any other rules and regulations established by THS
- Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Society
- Other duties as required in the day to day operation of the Society

Job Requirements
- Minimum 1 year post secondary education in a related field, and
- Two years of experience providing client care and/or stakeholder management
- RVT, CPDT, Social Service Worker, Master of Social Work (MSW) or Bachelor of Social Work (BSW) considered an asset
- Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
- Ability to adapt to new technology
- Ability to remain calm and professional in urgent/demanding situations
- Maintain a professional appearance, demeanour, and attitude at all times
- Meticulous records maintenance & revenue handling skills
- Ability to ensure workspace, daily workload, and records are organized and quickly accessible at all times
- Strong knowledge of operational and patient care protocols (with the ability of referencing these materials promptly at all times)
- Ability to