Bilingual Auto Claims, Customer Care Associate
2 weeks ago
Job ID : 6790
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : London, Canada
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
**What can you expect in this role?**
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to set-up claim - Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create the FNOL and give all contact details to the insured
**What do you bring to the role?**
- Minimum Secondary school diploma - Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- An ability to use CDS and Guidewire would be an asset
- Bilingualism Required (must be fluent in English and French)
- Experience in Customer Service and/or experience working in an inbound call center would be an asset. No insurance industry experience required
Your shift will be scheduled between 8:00AM and 8:00PM EST
**Go ahead and expect a lot — you deserve it, and we’ve got it**:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).
LI-Hybrid
-
London, Canada Definity Full timeJob ID : 6431 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...
-
Auto Claims Advisor I
6 days ago
London, Canada TD Securities Full timeWork Location London, Ontario, Canada Hours 35 Line Of Business TD Insurance Pay Details $49,050 - $73,600 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been...
-
Auto Claims Advisor I
6 days ago
London, Canada TD Full timeApply for the Auto Claims Advisor I position at TD in London, Ontario, Canada. Job Details Location: London, Ontario, CanadaHours: 35 hours per weekBusiness Line: TD InsurancePay Range: $49,050 - $73,600 CAD What You’ll Do Support customer claims from start to finish: arrange towing, set up appraisals, outline coverage Gather, organize, and verify required...
-
Auto Claims Advisor I
6 days ago
London, Canada TD Full timeApply for the Auto Claims Advisor I position at TD in London, Ontario, Canada. Job Details Location: London, Ontario, CanadaHours: 35 hours per weekBusiness Line: TD InsurancePay Range: $49,050 - $73,600 CAD What You’ll Do Support customer claims from start to finish: arrange towing, set up appraisals, outline coverage Gather, organize, and verify required...
-
Auto Claims Advisor I
6 days ago
London, Canada TD Securities Full timeWork LocationLondon, Ontario, CanadaHours35Line Of BusinessTD InsurancePay Details$49,050 - $73,600 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to...
-
Bilingual Customer Care Associate
1 week ago
London, Canada Definity Full time**Bilingual Customer Care Associate**: Job ID : 6042 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...
-
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Halton Hills, Surrey, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, W, Canada Allstate Canada Group Full timeA leading Canadian insurance organization seeks a Claim Advisor, Auto to join its Maritimes team. This fully remote, full-time role involves reviewing insurance policies, investigating complex auto claims, and working collaboratively with customers and service suppliers. Ideal candidates should have a high school diploma, an Adjusting License Level 1, and...
-
London, Canada Sécurité Nationale Compagnie d'Assurance Full timeA leading insurance provider is seeking an Auto Claims Advisor in London, Ontario. This role requires excellent customer service skills and the ability to support clients through their claims process. Candidates with claims adjusting experience are preferred, but strong analytical and negotiation skills are essential. This position offers a dynamic work...
-
London, Canada Sécurité Nationale Compagnie d'Assurance Full timeA leading insurance provider is seeking an Auto Claims Advisor in London, Ontario. This role requires excellent customer service skills and the ability to support clients through their claims process. Candidates with claims adjusting experience are preferred, but strong analytical and negotiation skills are essential. This position offers a dynamic work...
-
London, Canada Sécurité Nationale Compagnie d'Assurance Full timeA leading insurance provider is seeking an Auto Claims Advisor in London, Ontario. This role requires excellent customer service skills and the ability to support clients through their claims process. Candidates with claims adjusting experience are preferred, but strong analytical and negotiation skills are essential. This position offers a dynamic work...
