Digital Product Coordinator

Top 50 Best Workplaces 2024

**Digital Product Coordinator - Hybrid Remote**

Reports to: E-Commerce Marketing Manager

Annual Salary: $50,000 to $55,000 based on experience

Location: Vancouver, BC

COBS Bread is looking for an organized and proactive **Digital Product Coordinator**to help drive growth and optimize online operations for our bakery partners across Canada and the USA. This role will focus on enhancing third-party delivery capabilities, eCommerce and loyalty program increasing order volumes, and improving customer experiences on digital platforms. You’ll work collaboratively with Marketing, IT, Operations, and third-party delivery partners to seamlessly execute our digital roadmap - including delivery enhancements and loyalty offers designed to drive repeat purchases and strengthen customer engagement across all channels.

**What you will be responsible for**:
**Delivery & Click & Collect Platform Administration**
- Coordinate menu updates and item availability across Uber Eats, DoorDash, and Skip.
- Assist in onboarding new bakeries to delivery and click & collect platforms.
- Partner with Operations to resolve bakery-level platform issues and questions.

**Loyalty Program Support**
- Set up and maintain regional and national loyalty offers within internal tools and vendor platforms.
- Maintain the internal loyalty calendar and assist with internal communications and rollout plans.
- Document new loyalty processes and support training material development.

**Reporting & Insights**
- Aggregate and organize delivery, loyalty, and eCommerce performance data.
- Create summary briefs and slides to support marketing initiatives and performance reviews.
- Flag insights and anomalies for further investigation by strategy or analytics teams.

**Digital Platform Support**
- Provide admin support for website updates (Shopify & WordPress), loyalty landing pages, and in-app content.
- Assist with asset uploads, product details, and seasonal campaign content.
- Support internal communication and documentation related to click & collect launches.

**Franchisee & Customer Support**
- Field franchisee questions related to delivery, ecommerce, and loyalty tools; escalate technical issues as needed.
- Track and organize feedback to support platform improvements and cross-team visibility.

**Team Coordination & Communication**
- Help manage shared project timelines and documentation between Marketing, IT, and Ops.
- Ensure internal task tracking (e.g., Azure DevOps) is up to date and aligned across teams.

**Team Coordination & Communication**
- Update and manage product listings, bakery information, and loyalty offers within WordPress and Shopify CMS platforms.
- Understand the fundamentals of digital product and content management within CMS systems, including data hierarchy, tagging, and basic HTML for formatting.
- Ensure product updates align with mobile-first, SEO, and accessibility best practices.
- Work with marketing and operations teams to ensure accurate, consistent, and on-brand product presentation across digital platforms.

**Requirements**:
**What you bring to the table**:

- Minimum of 2 years in e-commerce, digital product, loyalty administration, or delivery management, preferably in a multi-location retail or food service environment.
- Bachelor's degree in business administration, computer science, marketing, communications, or equivalent combination of work experience and college diploma acceptable.
- Developed critical thinking skills and a keen eye for data literacy.
- Strong expertise in third-party delivery platforms (e.g., Uber Eats, DoorDash) and digital customer engagement tools.
- Experience working with loyalty platforms, data entry, and Shopify or WordPress.
- Proficient in data analysis, with experience using spreadsheets and/or data visualization tools.
- Highly organized with exceptional attention to detail, capable of managing multiple projects and adapting to changing priorities.
- Familiarity with POS and order integration systems is an asset.
- Competency with Microsoft suite of products. (Excel, Azure Devops, PowerPoint, Word, Outlook)
- Data literate and a fast learner.
- High degree of autonomy and ability to work independently.
- Excellent verbal and written communication skills to collaborate with teams and franchisees.
- Proven ability to work effectively with cross-functional teams to achieve shared objectives.

**Benefits**

**What’s in it for you**:
Not only do we have fresh COBS Bread product delivered daily to our Vancouver Support Office, we offer some pretty sweet perks too
- Flexible work arrangements with a combination of working in the Vancouver Support Office and remotely
- Competitive salary, bonus, and vacation plan
- A great Extended Health & Dental Benefit, Group RRSP Matching, and Health and Lifestyle spending account
- Paid sick and personal leave days
- Paid day for community service and volunteer time
- An open, ‘continuous-learning’ environment w