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Accounts Admin Officer

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Job Summary**

The Account Admin Officer will serve as a first point of contact for account managers and assists in the day-to-day management of the area, proactively creating capacity by adapting effective workflow systems & processes, platform technology and organizational change initiatives focused on Special Loans and Advisory Services (SLAS).

**What is the Opportunity?**

RBC’s Special Loans & Advisory Services (SLAS) Group is looking for an Account Admin Officer to join their team, supporting account managers in Commercial Markets. The Account Admin Officer will serve as a first point of contact for account managers and assists in the day-to-day management of the area, proactively creating capacity by adapting effective workflow systems & processes, platform technology and organizational change initiatives focused on Special Loans and Advisory Services (SLAS).

**What will you do?**
- You will be a centre of expertise for most operational, credit administration and administrative issues for the unit, controlling activities to ensure they are organized and prioritized according to corporate policies.
- Ensure consistency of processes & technology, champion platform issues and initiatives, and minimize costs by leveraging knowledge and expertise to assist the business.
- Ensure Manager’s needs are proactively identified and provide required information/documents for him/her to complete duties. Gather and prepare material required by Senior Manager’s for presentations, meetings, etc.
- Support the onboarding of new staff, manage group expenses, and pay invoices while maintaining appropriate records and controls.
- Manage office routines and expenses ensuring efficiency is maintained through availability of equipment & supplies and effective management of files & records.
- Maintain a high level of organizational awareness (procedures, policies, systems) in order to facilitate duties for the team.

**What do you need to succeed?**

**Must-have**
- Organizational awareness & familiarity with Bank systems (Synergy, Sales Platform, CART, InfoAcces, Covarity, etc.); or high aptitude to learn new systems
- Proficient with Microsoft Office products (notably Excel)
- Self-driven with capability of managing multiple priorities
- Ability to take ownership/responsibility for issues and follow them through to completion
- Work with a sense of urgency as many requests require real time action to mitigate bank risk and ability to problem solve with great attention to detail

**Nice-to-have**
- Knowledge of file referral process (and SLASE system)
- Working Knowledge of BCRMS, CMS is an asset
- Proficient with Microsoft Access is an asset
- Experience in the Business Service Centre is an asset

**What’s in it for you?**
- A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
- Competitive pay and high-earning potential
- All the tools, training, and team support you need to grow your career
- Flexible work/life balance options

**Job Skills**

**Additional Job Details**

**Address**:
20 KING ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
GROUP RISK MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-10-25

**Application Deadline**:
2024-11-09

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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