Customer Contact Rep Ii Dl

5 days ago

Victoria, Canada Insurance Corporation of British Columbia Full time

We look forward to hearing from you

**About The Position**:
Bring your enthusiasm and passion for customer service to our fast-paced driver licensing contact centre

As a Customer Contact Representative II, you will provide support and information to our customers. In the role, you can expect to assist with a range of enquiries related to driver licensing, BC Services Cards, and road safety initiatives. While the topic may vary, our goal is to always provide each customer phenomenal service, as well as complete and accurate information.

Current operational hours are as follows:
Full time training will take place over 12 weeks, starting July 14, 2025, Monday to Friday, 8:30am to 4:30pm.

After training, your part-time shifts will be within our operational hours: 3-4 days per week.
- Monday to Friday from 8:00 am to 6:05 pm
- Saturdays from 9:00 am to 5:05 pm

The position is based out of 910 Government Street, Downtown Victoria.

**Position Requirements**:
As a successful applicant, you will have:

- Passion for customer service
- The ability to communicate with others effectively
- Strong analytical, listening, questioning, and organizational skills
- The ability to thrive in a fast-paced team environment
- Completed grade 12 education or equivalent

Testing Requirements
- Data Entry
- Listening Assessment

**About us**:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, stakeholders, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

Collaborative: We include different perspectives to reach our common goals.
Supportive: We seek to understand to meet diverse and evolving needs.
Straightforward: We simplify the complex to make things easier.
Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

**Work arrangement defined**:

- **
Hybrid 8**- you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.

IND1

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