Client Support Specialist

5 days ago

PointeClaire, Canada Ameta Merchant Solutions Full time

**Who we are**

Ameta is a sales organization focused on providing cost-effective payment processing solutions to North American businesses. Since 2016, Ameta has been expanding its partnerships and solidifying itself as a trusted, customer-focused enterprise with core values centered around transparency and integrity.

**Who we’re looking for**

Ameta’s looking to add highly motivated, enthusiastic, honest individuals with a willingness to learn. If you have at least 1 year of experience in a Client Support role, you are ambitious and seeking to grow, we would be excited to have you on the team.

**Responsibilities**
- Provide support for clients to help navigate their requests
- Prioritize requests that need immediate attention
- Identify and escalate urgent requests through proper channels
- On-boarding of new clients
- Remain punctual and organized
- Demonstrate empathy, professionalism and integrity

**Requirements**:

- Excellent communication and critical thinking skills
- Efficient time management capabilities
- Demonstrated success in customer support and a passion to help others
- Coach-ability and willingness to learn
- Ambition and curiosity
- 1 year of experience in a Client Support role
- Computer or Laptop
- Internet Connection

**Benefits**
- Fun & motivating team environment
- Ongoing training and coaching
- Weekly pay
- $500 Personal wellness Account
- Company events
- Extended health care
- Group Insurance
- On-site parking
- Paid time off

**Hours**

9:00-5:00 Monday-Friday (40 paid hours per week)

**Salary**

($40,000.00-$45,000.00 per year)

**Dress code**

Smart Casual

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Pointe-Claire, QC H9R 5M9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Pointe-Claire, QC H9R 5M9

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