Customer Service Representative, Enterprise Risk

2 weeks ago

Markham, Canada MNP Full time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Enterprise Risk - Charitable Lotteries’ team as a Customer Service Representative. This opportunity will be a 1-year contract.

Customer service is an extension of the Lotteries themselves and of the charity organizations. We believe that no one should be able to tell that customer service agents are not sitting in the charity’s office, as they respond to their lottery question and concerns. The customer focused team of agents seek to go above and beyond in how they handle significant volumes of customer inquiries, resolve complex payment issues, and provide winning ticket information related to Lotteries.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

**Responsibilities**
- Provide exceptional inbound/outbound customer support
- Handle concerns regarding lottery ticket purchase, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure proper security procedures are followed on all e-commerce customer interactions
- Resolve customer complaints (i.e., ticket not received, payment issues)
- Create and update customer files in customized databases
- Ensure client and customer privacy is protected at all times

**Skills and Experience**
- Completion of post-secondary school
- 2 years of relevant experience
- Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet their specific needs
- Efficient typing skills with a high degree of accuracy
- Problem solving and decision-making skills
- Strong communication skills exemplifying professionalism and politeness
- Ability to work under pressure and meet deadlines

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

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