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Medical Case Manager
2 weeks ago
**Who we are**
Xodus Travel Services Inc. was established with a clear mission: to tackle and resolve the limitations within the Canadian travel insurance industry that became glaringly apparent during and in the aftermath of the global pandemic. Recognizing the unprecedented challenges faced by travelers and the insurance sector alike, Xodus is committed to revolutionizing the landscape of travel insurance, ensuring Canadians have access to comprehensive and responsive coverage in an ever-evolving world. Be a part of the solution.
**About the role**
The Medical Case Manager is a medical professional that applies their clinical expertise within an office setting to guide and manage medical emergencies worldwide. Canadian travellers who experience a critical illness/injury are relying on the Xodus Case Management team to work with their health care providers to ensure they receive appropriate medical treatment based on their policy benefits. You will work together with our Case Coordinator team and Medical Directors to ensure that patients are able to access care they need, remove financial barriers to receiving treatment, and to coordinate with our medical transport partners to bring them home safely.
**What you'll do**
- Review situational and clinical information to assess case severity.
- Communicate with health care providers (physicians, nurses, case managers) globally to establish a clinical picture.
- Review and analyze clinical documents to inform case strategy.
- Preauthorize medical treatment based on a patient’s emergency medical policy benefits.
- With support from Xodus’ Medical Directors and in collaboration with treating health care providers, determine if a patient can be transported home.
- Support team members with plain language explanations of the case plans, based on policy wording and the clinical scenario.
- With support from Xodus Medical Directors and partners, guide the evacuation of critically ill/injured patients to a higher level of care.
- Continuous self-development via industry training, continuing medical education and other courses.
**The skills you bring**
- Degree in clinical studies or relevant equivalent work experience. This includes but is not exclusive to a degree/diploma in Nursing, Medicine, Paramedic Program, Transport Medicine, or other relevant clinical studies.
- Minimum of 2 years of experience in a high acuity clinical setting (emergency services, acute hospital care, critical care).
- Active membership in a professional licensing organization, if applicable (ex. CNO, OPA, etc.).
- Proficiency in a second or third language (Spanish, French, etc.) is an asset.
- Knowledge of US and/or international health care systems is an asset.
**What’s in it for you**
- Competitive health and dental benefits.
- Flexible work hours.
- Hybrid work option
- 3 weeks vacation.
- Paid sick time.
- Career learning and development support.
**What’s important to us**
- **_ Looking around corners: _**We want people who can anticipate challenges and opportunities, act with a sense of urgency, and take ownership of their work and outcomes.
- **_ Creative problem solving:_**_ _We want people who can think outside the box, generate novel ideas, and find effective solutions to complex and dynamic problems.
- **_ Understand and exceed client and consumer expectations:_**We want people who can listen to and empathize with our clients and consumers, deliver high-quality products and services, and seek continuous feedback and improvement.
- **_ Be a team player:_**_ _We want people who can collaborate and communicate well with others, respect diversity and inclusion, and contribute to a positive and supportive work environment.
Xodus Travel Services Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
