Administration Officer

**Primary Locations**:Montreal, Quebec**:
**Attendance**:Hybrid**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:

- You want to join a dynamic team at National Bank?
- You are motivated to deliver a superior client experience?
- You want to learn more about the Operations sector?
- You want to contribute to the sector's transformation?

The Operations sector plays a central role in delivering financial products and services to clients. Every day, we move closer to our goals of transformation, automation and digitization, thanks to the hard work of the professionals in this sector who strive to ensure we offer exceptional service to our clients.

Being an Administrative Agent in Operations means collecting, compiling and ensuring the quality of a wide range of data to support the completion of day-to-day activities. It means analyzing data and commenting on any variances you notice based on existing analysis models. It also means working in an environment where you can excel and create strong ties through collaboration. It is having the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration and innovation.

You will stand out as a result of your ability to adapt and be proactive, your organizational skills, and your ability to deal with change and build partnerships.

**Your main responsibilities**:

- Support the smooth execution of administrative activities by offering administrative support to the sector
- Analyze and provide data
- Work together with various partners
- Be proactive by making recommendations to prevent possible issues
- Make recommendations to improve work processes in collaboration with colleagues and partners

**Competencies required**:

- A three-year college diploma or academic equivalent in a related field and three years of relevant experience or any other combination of education and experience considered equivalent
- Customer service experience
- Experience in the field of banking
- Experience in continuous improvement, an asset
- Knowledge of the sector’s operational processes:

- Knowledge of the Microsoft Office suite
- Bilingualism, both spoken and written (English and French) Ability to communicate effectively in English (for dealing with English-speaking partners outside Quebec)

**Hybrid work**:
We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you.

**Your benefits**:
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**_ We're putting people first_**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

**_ Ready to live your ambitions?_