Facilities & Maintenance Manager

About Us
Established in 1982, Bulk Barn is Canada's largest bulk food retailer with close to 300 stores and growing The key to our success is progressive thinking, detailed/ methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and employees.

**Our Values**:

- High Standards
- Passionate
- Committed
- Exciting and Fun
- Supportive
- Customer Oriented

What We Offer
In addition to a competitive compensation program and employer-paid benefits, we also include:

- 32-hour flexible work-week program currently being tested
- Use of top-tier on-site fitness facility at our Corporate Head Office free of charge to employees

ABOUT THE ROLE
The Manager, Facilities & Maintenance main purpose is to oversee the Facilities & Maintenance Coordinators. The Manager, Facilities & Maintenance will be responsible for reporting to the VP, Store Development on a weekly basis with updates for ongoing major cases. They will drive, through the Facilities & Maintenance department, the execution of all annual Corporate Initiates and maintenance schedules, including but not limited to Wash & Re-lamp, Paint, Exterior Signage Painting/Cleaning and Fixture Pre-books.
The Manager, Facilities & Maintenance will build relationships with Store Managers by supporting a Region of Corporate and Franchised stores.

**Responsibilities**:
Accountability
- Responsible for consistently communicating missions, initiatives and team objectives to the team through formal written communications and organized one on one or team meetings.
- Provide support to stores in each designated region with day to day requests.
- Log, track and coordinate timely resolution of deficiencies noted at store level and ensure issues are clearly communicated to appropriate vendors as necessary.
- Send Surveys to stores through the Store Portal, at least once a quarter, or as required by the business.
- Create, maintain, and update warehouse logs to ensure orders are received and shipped on project timeline.
- Create Purchase Orders and send to Request for Approval queue in a timely fashion, free of errors and at the best price, in order to meet deadlines.
- Initiate contracts for Corporate Stores, as required, and forward to Legal/Administration for approval and signature (waste management, HVAC, window/floor cleaning etc.) and issue purchase orders as required for these contracts.
- Issue Purchase Orders for all ownership transfers for utility, HVAC, waste and all corporate accounts.

Communication
- Transfer contracts as required to and from Franchisees as required in Corporate Store cases.
- Provide support to stores in each designated region with day-to-day requests etc.
- Communicate within department and business as needed to ensure timing, accuracy, and smooth processing of information and orders.
- Conduct weekly Zoom/Teams meetings with Operations (Regional Managers, District Managers and Store Managers) to offer customer service and build relationships.

Compliance
- The ability to ensure an action meets the requirements of accepted practices, legislation, prescribed rules and regulations, specified standards, or the terms of a contract.

Customer Focus
- The ability to successfully serve internal and/or external client’s needs.
- The ability to focus on task at hand and offer stores and Store Managers support to completion of task.

Detail Orientation
- The ability to produce work that is free from errors such as: spelling, grammar, data entry, incorrect content, etc.
- The ability to get to the root-cause of an issue by observing all data and photos provided through the Store Development Helpdesk.

Job knowledge
- Basic construction knowledge is a must. Required be able to get to the root-cause of problem by diagnosing various disciplines of basic construction knowledge.
- Ability to learn on the fly is required as there are various types of fixtures and equipment in each store.
- Manage, review and approve contracts for Franchisees, as requested (including HVAC or Cooler Maintenance).

Leadership
- The ability to establish a clear vision, share that vision with the Facilities & Maintenance Coordinators so that they will follow willingly, provide information, knowledge and demonstrate so that the vision can be realized and coordinate and balancing the conflicting interests of involved parties.

Negotiation
- The ability to bargain with Landlords and their sub-trades to reach an agreement that is mutually beneficial.
- The ability to work with sub-trades to negotiate prices that fall in line with the expectation of the business.
- The ability to off-set high quotes with relationships built with National vendors and use that as leverage.

Partnership
- The ability to build and maintain relationships or networks of contacts who are, or may be, influential in establishing competitive advantage and achieving business objectives.

People Manage