Key Holder

2 weeks ago

Laval, Canada Ted Baker Full time

**Ted Baker** is looking to hire a **Key-Holder** to join our team

**Responsibilities**

Ted’s Mission Statement

Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves

in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in

always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we

have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’

Where does this role fit within Ted's Team?

Main responsibilities

People
- A high level of team participation, working with integrity and respect for others
- Be adaptable to the needs of the business in support of the team and the location
- Actively drive and document your own learning to contribute to the success of the team and location.
- Support the accomplishment of Ted’s School of Excellence standards with the sales team
- Play an active part in motivating the sales team through training and incentives
- Consistently display personal motivation to inspire and drive the team

Product
- Use all available tools and information to keep up to date on current product and be proficient in product

details such as Called, Color, Composition, Cost, Care, Cut (The 6 Cs)
- Display up to date product knowledge such as, key trends and location bestsellers, to showcase to customers

and team, maximizing sales and increasing customer loyalty to the brand.
- Follow merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is

represented at the highest level.

Commercial
- Expertly delivering all requirements of TSE
- Assists in implementing and excels in Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with

enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.
- Display an excellent understanding of the variety of customer profiles and use of sales techniques in order to

build loyal customer relationships and promote clienteling opportunities.
- Actively acquiring excellent knowledge of location figures and interpreting these to assist in the driving of

location targets, KPIs, brand promotions and campaigns. Maintains and exceeds company sales KPIs and

displays awareness of current targets, promotions and in-store campaigns
- Be proactive in customer “Data Capture” through effective use of data collection tools and

understand how this actively informs customer relationship management
- Keep yourself and customers up to date on and take an active interest in sharing

Ted’s social media activity
- Build and maintain a strong commercial awareness of our competitors and local markets communicating findings to the management team.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: From $15.50 per hour

**Benefits**:

- Dental care
- Paid time off
- Tuition reimbursement

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Language**:

- French (required)

Work Location: In person

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