SOC Team Lead

About eSentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded from the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, candor, and resiliency. At eSentire, continuous improvement isn't an option. It's expected.

Join our team and build your cybersecurity career in one of the world's most dynamic industries.

SOC Team Lead directs a team of SOC Analysts to help support eSentire production operations. This role is the primary resource who leads, guides, and directs the daily SOC operations. The primary focus of this role will be to drive efficacy, efficiency, customer security, and general SOC operations in alignment with the department and company goals.

The Bottom Line - We are looking for someone who can lead and manage a technical group of SOC Analysts, with a very strong technical security understanding. Someone who can coach and mentor the SOC team using practical soft skills and security knowledge to help drive the department and company goals.

Core Responsibilities
- Lead the team on a daily basis in support of all designated SOC tasks and responsibilities
- Accountable for defining, overseeing and reporting of SOC core KPIs
- Provide information and tactical guidance to leadership during incidents
- Evaluate existing technical capabilities and systems and identify opportunities for improvement
- Document and create process improvements as needed when gaps are/have been identified
- Participate in an on-call rotation to provide emergency support for the SOC team
- Influence and improve upon existing processes through innovation and operational change
- Monitor ticket queues and aging reports to ensure high-priority issues are addressed correctly and in a timely manner
- Help define needs around SOC capacity planning for company growth to SOC leadership
- Help identify and manage SOC operational risks to minimize their impact
- Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
- Identify and escalate roadblocks that may introduce risk to security monitoring operations, services, and SLOs
- Routinely engage with cross functional teams to evaluate SOC’s ability to meet stakeholder needs
- Identify repetitive operational and security issues, and ensure they are mínimalized
- Provide expert security guidance and direction to SOC and other stakeholders
- Help driving a best-in-class Security services for Service Delivery Organization
- Work close with the SOC resources to improve their security skills and understanding via training, auditing, and other methods

Skills/Requirements
- Analytical, critical thinking, and problem-solving skills
- Outstanding communication skills
- Self-motivator able to execute tasks
- Interpersonal and networking skills
- Decision making ability during critical situations
- Able to effectively communicate with and guide senior leadership and business partners
- Organization and planning skills
- Outstanding ability to multi-task and adapt to changing priorities and tasks
- Ability to work under stress and tight deadlines
- Ability to establish and maintain cross-functional and positive working relationships
- Strong understanding of cyber security and security operations

Minimum Qualifications
- Experience leading a team
- Five to ten years relevant security experience with 3 years of experience within a SOC environment
- Demonstrated real world experience and proven success in leading a group of technical resources
- Relevant Degree or Diploma in Information Technology/Security

Additional Qualifications
- CISSP, CISM, CCNA, GSEC, or ITIL Foundation/Intermediate certifications are an asset

Why a Career with eSentire?

**Our Culture**: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives

**Growth Opportunities**: At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become a part of our team. With growing operations internationally, there are many lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.

**Employee Perks**: We provide breakfast, snacks and refreshments (at our physical office locations in Waterloo, London, and Cork), flexible working hours and vacation, company-wide equity and bonus programs, subsidies for continuing education and health & wellness, and attractive compensation and benefits plans. We make it our obligation to the team to stay current with compensation trends in t