Field Supervisor

2 weeks ago

Prince Albert, Canada Saskatchewan Crop Insurance Corporation Full time

**What you'll do**:

- Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.
- Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
- Provide daily coaching and monitor work assigned to adjusting staff.
- Ensure accuracy and completeness of inspections and corresponding documentation.
- Perform all types of claims/inspections which requires the individual to climb bins.
- Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
- Conduct field training and ensure staff is aware of policy and procedure changes.
- Assist the Manager with the recruitment and selection of adjusting staff.
- With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
- Attend meetings and training sessions to keep updated on corporate and agricultural changes.
- Participate as a member of the sales team for the annual sale of the Crop Insurance program.

**Qualifications**:

- To be successful in this position you will need a two-year post-secondary diploma in Agriculture or Business Administration, supplemented with three years related experience in the agriculture industry OR a one-year post-secondary certificate specializing in Agriculture with five years related experience in the agriculture industry.
- Working knowledge of emerging trends in agriculture and modern farming practices/crops in Saskatchewan, with the ability to identify crop disease, insect damage and other causes of loss.
- Proven leadership experience, demonstrated through effective performance management, supervising, leading and/or coaching.
- Communication skills, able to conduct presentations to varying audiences; generate documents including reports, research papers and document results for claims investigation.
- Customer focused with the ability to gather information, respond to inquiries and work with customers in a professional manner.

**Conditions**:

- Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
- This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions; and exposure to scenarios with predators. Good physical condition required, with the ability to walk long distances for field measurements, claims investigation and measuring grain bins.
- Required to travel throughout the province and work weekends when necessary.
- A criminal record check is required.

**Competencies**:
Service excellence, personal leadership and development, strategic thinking, decision making, innovation, analytical thinking, team collaboration, building organizational community, communication, accountability, performance management, and planning and risk management.

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