Clinic Manager

**Position Type**: Full Time

**Department**: Clinic Solutions

**Work Location**: Ottawa Clinic

**Work Arrangement**: On-site

**Work Hours**: Monday to Friday - standard business hours

**Travel Required**: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

**The Opportunity**:
The Clinic Manager is responsible for overseeing the daily operations of the clinic, ensuring high-quality patient care and efficient staff coordination. Serving as a primary point of contact for assigned healthcare providers (HCPs), the Clinic Manager liaises with patients, pharmacies, physicians, and other healthcare professionals to optimize care delivery. This role includes hiring, training, scheduling, and supervising clinic personnel while upholding the clinic’s service standards and values.

**A Day in the Life (What you will do here)**
- **Clinic Operations**: Oversee day-to-day clinic activities to ensure smooth workflows, operational efficiency, and adherence to organizational policies.
- **Patient Flow & Front Desk Supervision**: Manage front desk operations, ensure timely patient intake, upload referrals, and schedule appointments in line with physician protocols to minimize wait times.
- **Customer Service Leadership**: Cultivate a patient-centered environment where all individuals are treated with dignity and respect, and service excellence is the standard.
- **Physician Liaison**: Act as the main point of contact between physicians and staff, ensuring scheduling needs and workflow preferences are met throughout the day.
- **Staff Hiring, Supervision & Coaching**:

- Lead recruitment, hiring, and performance management of clinic personnel, including Clinic Operation Specialists, Clinic Receptionists, Ophthalmic Assistants, and Ophthalmic Technicians.
- Provide ongoing supervision through regular one-on-one meetings, performance reviews, coaching, recognition, and constructive feedback.
- **Training & Onboarding**: Identify skill gaps, develop training plans, and deliver onboarding and ongoing education to ensure all staff are aligned with clinic protocols and core values.
- **Scheduling & HR Coordination**: Manage physician and staff schedules, oversee workforce planning, and represent leadership in all human resource matters.
- **Meeting Facilitation**: Lead staff and physician meetings to promote communication, collaboration, and continuous improvements.
- **Issue Resolution**: Respond to and resolve patient or staff concerns, manage technical challenges, and maintain a proactive approach to clinic quality and responsiveness.
- **Stakeholder Liaison**: Serve as a key contact for external partners, including hospitals, private clinics, and equipment vendors.
- **Payroll Oversight**: Administer payroll processes accurately and efficiently.
- Other duties as assigned by you manager

**What you need to ensure you are set up for success**:

- **Education**: Bachelor’s degree in healthcare administration or a related field, or equivalent relevant experience.
- **Experience**:

- 3-5 years of clinical experience.
- Minimum 2 years of supervisory or management experience in a clinic or office setting.
- **Skills**:

- Strong leadership, interpersonal, and team management skills.
- Excellent organizational, time management, and problem-solving abilities.
- Effective communicator with strong written and verbal communication skills.
- High attention to detail and ability to manage confidential information.
- Confident in training and staff development.
- Able to make sound judgments and decisions under press