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Retail Training Supervisor
2 weeks ago
**VISION**
Creating a remarkable experience, as we reinvent the modern wine, beer and spirit experience by bringing excellence and innovation,
Without compromise.
**CORE VALUES**
**_Generosity_**
You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.
**_Humanity _**
We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.
**_Innovative _**
We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, we are manically obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.
**_JEDI_**
You don’t have to be Luke Skywalker, but you make wise judgement. So Just-Eff-ing-Do-It. We are not perfect, so at times we will fail. Do not fret. Failure is an option, doing nothing isn’t. Your job description is secondary, your #1 job is making everyone around you, and the company a success.
**EXPERIENCE/SKILLS**:
Everything Wine consistently strives to achieve excellence in everything that we do. From the careful hiring decisions we make, to setting high expectations for all our employees and fostering a supportive environment where our employees can learn and grow within our organization.
We value showing compassion for one another while staying true to who we are and what we represent: Generosity, Humanity, Innovative and having a JEDI mindset. We strongly believe in a working environment where coaching and feedback are necessary for the growth and success of our employees. Supervisors are responsible to work towards achieving our vision and set the example of living out our core values to continually build a great culture that we are proud to be a part of.
**Skills**
Ability to influence, motivate and lead a team to action
Excellent verbal & written communication skills
Critical thinking, problem solving and decision-making skills
Effective time management skills
Customer and staff conflict resolution
Ability to de-escalate a high-stress situation
Ability to analyze and understand a budget/financials
Ability to work in a fast-paced, high volume environment
Ability to coach and mentor staff
**Personality Traits**
High integrity
Works well with others
Highly organized
Detail oriented
Resourceful
Coachable
Desire to be developed and grow
Natural leadership qualities
Compassionate
**Qualifications**
WSET Level 2 _or_ applicable liquor industry experience
4-5 years in customer service or retail industry
Experience coaching/mentoring a team
Understanding of Microsoft Office Word, Excel, Publisher
Serving it Right certificate (must be 19+)
**Company Traits**
People focused
Inclusive and open-minded
Innovative
Authentic
Collaborative
Growth Oriented
**Benefits**:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
Schedule:
- Day shift
- Evenings
- Weekend availability
Ability to commute/relocate:
- Langley, BC V3A 4Y1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- management: 2 years (preferred)
- customer service: 4 years (preferred)
