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Salon Manager

2 weeks ago

Ottawa, Canada HeadQuarters Full time

At HeadQuarters, we pride ourselves on delivering exceptional beauty and wellness experiences. We are seeking a dedicated and passionate **Salon Manager** to join our team and oversee the daily operations of our vibrant salon. This role requires a dynamic individual with excellent leadership and organizational skills, who is ready to inspire and motivate our team while ensuring an outstanding experience for our clients.

As the Salon Manager, you will be responsible for the smooth and efficient operation of the salon. You will lead a team of stylists and support staff while ensuring that customer service standards are met and the salon remains a welcoming and professional environment. Your duties will include managing day-to-day operations, handling customer concerns, overseeing staff, maintaining inventory, and driving salon growth.

**Key Responsibilities**:

- Supervise and manage salon staff, including hairstylists, estheticians, and assistants.
- Ensure excellent customer service, handling any customer complaints or concerns promptly and professionally.
- Schedule appointments, manage salon calendar, and oversee client flow to maximize staff productivity.
- Maintain inventory levels of products and supplies, and place orders as necessary.
- Manage salon budgets, track expenses, and work to meet financial goals.
- Conduct staff training and development to maintain high standards of service.
- Develop marketing and promotional strategies to drive business growth.
- Ensure compliance with health and safety regulations, as well as company policies.
- Oversee day-to-day salon operations, ensuring everything runs efficiently and smoothly.
- Perform general administrative tasks such as payroll, reporting, and record-keeping.
- Foster a positive, supportive work environment that encourages teamwork and excellence.

**Qualifications**:

- Proven experience in salon management or a related role.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of salon operations, including appointment scheduling, staff management, and budgeting.
- Ability to handle stressful situations and resolve conflicts effectively.
- Understanding of current beauty trends and services offered.
- Exceptional organizational and multitasking abilities.
- Proficiency in salon software (e.g., Milano Software) and Microsoft Office Suite.
- High school diploma or equivalent; additional education or certifications in beauty management is a plus.
- Ability to work flexible hours, including evenings and weekends.

**Benefits**:

- Employee discounts on products and services.
- Opportunities for professional development and training.
- A positive and inclusive team environment.

**Job Types**: Full-time, Part-time, Permanent

Pay: $19.40-$25.77 per hour

**Benefits**:

- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Microsoft Office: 5 years (preferred)
- Retail management: 2 years (required)
- Salon: 3 years (required)

Work Location: In person