Dispatcher

**WHY JOIN US?**
- 100% Employer funded health, dental, and vision coverage
- RRSP matching program
- Competitive wages and flexible vacation
- Family-operated business
- Retention Bonus

**Ketek Group Inc**:
From its 10 locations in Western and Northern Canada, Ketek is able to provide services and rental equipment to clients throughout the region’s oil and gas, mining, construction, and municipal sectors.

**POSITION BACKGROUND**:
The Dispatcher coordinates with Project Managers / Branch Managers to ensure sufficient staff are available for projects/service as requested. He/she also provides day-to-day support to field service Employees, acting as their main administrative supervisor, and coordinates with field supervision where necessary on the Employee’s behalf.

**CORE DUTIES**:
**Client Management**
- Receive telephone requests for services, process and transmit information to field personnel via radio, telephone, or cell phone, and dispatch personnel according to schedules and work orders
- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
- Schedule assignments and coordinate activities of Service Representatives, crews, and equipment
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
- Act as a liaison between clients and Service Representatives
- Arrange for mobilization and demobilization of vehicles and equipment
- Schedule jobs and coordinate equipment shipping and receiving
- Assist management with locating equipment, outside of Ketek’s inventory
- Schedule and coordinate equipment rentals, entering data, managing timecard and equipment inspection paperwork
- Assist supervisors with coordinating of employees, customer service, and general administration

**Employee Management**
- Provide opportunity for skill development to progress through the field hierarchy
- Actively strive to ensure a positive, safe work environment with high employee morale
- Coordinate with Human Resources to engage in progressive discipline where required
- Manage Employees during gaps in work, allocating to the shop where possible
- Coordinate with the Training department for scheduling of new/recertification training for field service Employees to ensure site requirements are met

**Daily Administration**
- Organize maintenance, repairs, and inspections of branch truck and trailer fleet
- Conduct regular audits of inspections and journey management plans
- Follow up on issues with work orders
- Receive, log, and execute all requests in a timely manner
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Advice personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Keep Employee whiteboard up to date
- Approve Daily Job Control Sheets and time-off requests
- Approve expense reports and fuel receipt submissions

**Duties, responsibilities and activities may change or new ones may be assigned at any **time with or without notice.**

**QUALIFICATIONS AND SKILLS**:
**Required**
- Minimum 5 years experience in the oilfield industry
- Minimum 3 years experience in a supervisory role
- Minimum 3 years of experience maintaining, troubleshooting, and servicing equipment
- Fluent in the English language (reading, written, spoken)
- High School diploma
- Able to demonstrate good hand/eye coordination and manual dexterity
- Familiar and comfortable with various saws, grinders and other hand tools
- Able to operate required equipment in a safe and responsible manner
- Valid Class 5 driver's license with drivers' abstract
- Ability to handle changing schedules and priorities, with high level prioritization skills
- Strong work ethic and organizational planning skills with attention to detail
- Ability to work independently or as part of a team
- Effective verbal and listening communication skills

**Work Environment**
- Office environment (85%), yard and shop environment (15%)
- Must be able to work on-call when required

**Schedule**:

- Monday to Friday
- On call
- Weekends as needed

INDHP