Assistant Manager

1 day ago

North Vancouver, Canada Grouse Mountain Full time

**Job Title**: Assistant Manager - Casual Dining

**Location**: North Vancouver

**Department**: Food & Beverage

**Reports to**: Manager - Casual Dining

**Role Status**: Full Time permanent.

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities of the Role**:

- Reports directly to Casual Dining Manager
- Ensure that all policies and procedures of operation are adhered to
- Providing premium customer service at all times
- Dealing with customer complaints in a polite and timely manner
- Supervision of Lupins Café, Grouse Grind Coffee Bar, Starbucks, Rusty Rail, Beavertails and all other concession outlets, which fall under the umbrella of Casual Dining
- Support and communication with all other F&B outlets and departments within Grouse Mountain
- Maintaining relationships with external company partners
- Maintaining cash floats, cash outs and deposits (overages/shortages)
- Opening and closing procedures
- Assisting Casual Dining Manager in hiring, training, scheduling and supervision of staff members
- Maintaining appropriate inventory levels in all Casual Dining outlets
- Ensuring all equipment is in working order
- Ensuring the maintenance and cleanliness of all service areas
- Maintaining labour within established budget, reviewing flash report daily and making adjustments where necessary
- Adapting to weather change and acting accordingly
- Monitoring food cost and quality
- Supervision of both front-end and kitchen staff
- Working with employees to sustain a healthy and happy work environment
- Ensuring that proper training is giving to each employee where needed
- Employee scheduling
- Working within progressive disciplinary guidelines
- Monitor staff to ensure top performance and administer probation and annual evaluations
- Other duties as required

**Requirements**:

- Post-secondary education in Hospitality Management preferred

Certified in Food Safe and possess a Serving it Right designation
- Minimum two-years supervisory experience in Tourism industry, Food & Beverage experience required
- Experience scheduling staff to maintain labour targets
- Strong skills with Microsoft Outlook; Point of Sale System experience preferred

Strong problem solving & decision making skills
- Flexible work schedule
- Weekend availability a must
- Patience and passion for working with youth

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