Support Services Supervisor

**_Fair Haven Homes Society is looking for a Permanent Full Time Support Services Supervisor_**

**_Who are we?_**

Fair Haven is a non-profit housing society in Vancouver and Burnaby and recognized as a leader in providing homes that nurture community and quality of life for seniors. We believe in enriching the lives of the Fair Haven community by providing a safe, secure, respectful, inclusive and person-centered environment. We own two long-term care homes as well as three independent living apartment buildings geared towards seniors 55+. We value respect, diversity and partnership.

**_Who are you?_**

You are an excellent communicator who is interested in a rewarding career with a leading organization in Long Term Care. You have supervisory experience in the Food and Housekeeping industries.

You foster collaborative work; you are ethical, organized and a problem solver. You have the ability to establish and maintain positive relationships.

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment.

**SUMMARY OF POSITION**
- The Support Services Supervisor plays a frontline leadership role in overseeing the service delivery of food, laundry and housekeeping services. This role directly supervises employees by coaching, mentoring, training, and providing direction to ensure service quality and compliance to relevant standards. The Supervisor supports and ensures the satisfaction of residents in these work areas and contributes to a collaborative working environment across all departments. Supporting and effecting change and improving the quality of service, this hands-on support role will provide supervision and direction on a variety of shifts, including weekends. The position reports to the Food Services Director and the Support Services Director._

DUTIES & RESPONSIBILITIES
- Supervises support services staff by coaching, mentoring, training, providing direction according to regulations and best practice, including but not limited to food safe, infection control, and occupational health and safety.
- Provides orientation to new team members, coordinates work assignments, recommends and carries out related training and orientation requirements, provides feedback to employees, and maintains an efficient and effective operation of the service and quality standards through the performance of audits and feedback to staff.
- Scheduling and coordinating work assignments; responds to and processes employee scheduling requests; employee payroll administration and liaises with payroll regarding employee enquiries.
- Manages effective use of resources by estimating food requirements, handling food orders, receiving support service supplies, and resolving discrepancies with suppliers; performs financial responsibilities; monitors and keeps equipment in good repair.
- Ordering of products in accordance with buying specifications.
- Maintains and recommends inventory supply levels; carries out an effective inventory management process that tracks the receiving, storage, redistribution including rotation of supplies.
- Evaluates support services to ensure the established standards and work quality are maintained through daily rounds and audits; oversees the implementation of service guidelines; develops and delivers required training and orientation.
- Assists with labelling resident clothing, facility linens; sorting/folding, etc.
- Prepares and maintains reports, statistical information and departmental records as required.
- Regularly reviews related equipment and appliances to ensure they are working effectively; calls related companies for repairs; makes proposals for improvement as needed.
- Arranges the staffing for ad hoc support service duties, such as remodeling and painting of resident suite.
- Carries out contingency plans in response to emergencies and / or challenges to or interruptions in services.
- Conducts incident investigations of work-related injuries in Support Services and reviews relevant system and work process for work safety; engages employees in safety education; participates in the Occupational Health and Safety Committee as required; attends and assists in leading department meetings and huddles.
- Performs other duties as assigned.

**What you bring**:

- Graduation from a recognized two year program in Food Services Supervision, plus a minimum of one year of strong operation food and housekeeping industry supervisory experience or a combination of education, training and experience
- Comprehensive health and safety knowledge and training
- Current Food Safe certificates Levels I & II
- **Nice to have**:_
- Membership in the Canadian Society of Nutrition Management (CSNM)
- Diploma in Building Services Worker (BSW)
- Support service experience in a health care setting

**Skills and Abilities**:

- Strong communication skills with the ability to communicate effectively both verbally and in writing
- Excellent interpersonal/supervisory skil