Dc Manager

**Facility**:
**Calgary**Direct Fulfillment Centre (DFC) / Market Delivery Operations Centre (MDO)
**Position Purpose**:
The DC Manager leads and manages the overall success of a highly complex facility to ensure it is a productive, safe and a positive place to work.
Reporting to the Director, Supply Chain (Distribution), the DC Manager is responsible for building a high-performance work culture that consistently delivers exceptional customer service in a safe, efficient and effective manner. This person is accountable for developing the team's vision, mission and operational strategies that support the achievement of several key performance objectives. The DC Manager is responsible for providing effective leadership and support for all operational areas within the facility. The DC Manager will be expected to support what will be aggressive growth and development over the next few years.
The DC Manager will collaborate with the Director, Supply Chain (Distribution) and all facility leadership team members to develop and cascade the facility’s vision mission, and operational strategies to ensure the achievement of all key performance objectives and Service Level Agreements (SLA).
The DC Manager is ultimately responsible for building a high performance work culture that consistently delivers exceptional customer service in a safe and efficient manner. The DC Manager will play a key role in the development and building of that culture that will drive continuous improvement by actively engaging our teams at all levels to identify and implement improvement opportunities in the areas of people, service, and cost.

**Major Tasks, Responsibilities & Key Accountabilities**:

- Manages all aspects of the facility's financial, operational, people, process and service-related objectives to drive continuous improvement and to reduce overall operating costs.
- Develops clear accountabilities for each role and ensures that associates understand what is expected and how their performance will be measured and rewarded.
- Interacts and partner with Merchandising, Inventory Planning and Replenishment, Operations Planning, Transportation, Finance, Store Operations and other support groups to help achieve both corporate and supply chain related objectives.
- Evaluates the effectiveness of, and recommends alternatives for work methods, procedures, controls and staffing to ensure that all store orders are shipped on-time, complete and accurately.
- Ensures best practices are understood and consistently followed.
- Participates in strategic and business process improvements for the distribution center.
- Coaches, trains, and develops associates and provides the necessary tools and equipment to help them achieve success in their roles. Maintains positive associate relations by creating an employee centered work place that promotes mutual respect, open communications and shared accountability.
- Ensures that store and customer needs are met, that service is measured and managed to a specific set of KPI measures and that all customer concerns and issues are addressed promptly.
- Promotes a culture of safety by ensuring all associates are committed to adhering to all safety policies and procedures and maintaining a clean and safe work environment.
- Accountable for the management of a department or functional group through subordinate managers/supervisors and for all personnel issues including hiring, training, performance management and professional development of subordinates.

**Knowledge, Skills, Abilities and Competencies**:

- Leadership: Creates a compelling vision for the team; models the desired behaviors in interactions with others; practices situational leadership by adapting his/ her style to fit the needs of the team members. Reflects on his/ her approach to leadership and focuses on the on-going development of skills and competencies.
- Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example; models the desired values of The Home Depot.
- Problem Solving: Reacts quickly and appropriately to problems and engages in joint problem solving across departmental boundaries; follows-up in a timely manner to ensure issues are addressed to the customer’s satisfaction.
- Customer Driven: Champions and creates a customer-focused environment in which excellent service is provided to all Customers. Builds trusting relationships with customers and removes departmental barriers that impede results.
- Gets Things Done: Motivates self and others to accomplish important objectives; creates a sense of urgency and holds self and the team accountable for their performance.
- Communicates Effectively: Inspires and influences others by openly sharing information; communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback.
- Plans Strategically: Creates strategies that are aligned with the goals of the organization; implemen