IT Systems Administrator Ii

You can read more about our company and our innovations in the pages of The Wall Street Journal, Time Magazine, Fast Company, MIT Technology Review, Forbes, Inc. Magazine, Wired and across many white papers.

At D-Wave, we’re helping customers realize the value of quantum computing today and are shaping the quantum-driven industrial and societal advancements of tomorrow.

**About the role**
- D-Wave is seeking an experienced IT Systems Administrator II to join our IT team, whose mission is to provide top-notch infrastructure and support services across the organization. In this role, you’ll play a critical part in designing, implementing, and supporting our core IT systems, including networking, security, telephony, and backup environments. You'll collaborate with cross-functional teams to ensure seamless support for both local and remote users, troubleshoot OS-related issues, and strengthen our infrastructure’s overall performance and security. This is a hands-on role that balances project-based work with day-to-day technical support, offering the opportunity to make a direct impact on the reliability and efficiency of our systems.

**What you'll do**
- Design, deploy, monitor, and maintain modern, secure, and scalable infrastructure that meets evolving business needs.
- Manage and optimize core enterprise IT services, including Active Directory/LDAP, Centrify, RSA, Outlook 365, and our internal server and storage infrastructure (physical and virtual).
- Administer security-related systems and tools such as IDS, MDM, antivirus, central encryption management, and patch management to reduce operational and cyber risk.
- Maintain and support Atlassian Suite and other content management platforms like SharePoint.
- Assist in defining, implementing, and monitoring IT hardware, services, and network and security devices.
- Troubleshoot and support enterprise and development computing systems, including performance tuning and tier 2 support for internal and external customers.
- Provide occasional hands-on helpdesk support, including software and hardware installations, OS troubleshooting (Windows/macOS/Linux), system configuration, and file backup implementation.
- Collaborate with DevOps to support infrastructure and development needs, including maintaining AWS connection points and leveraging tools like Kubernetes, Chef, and Terraform.
- Develop scripts and automation to improve IT workflows and operational efficiency.
- Manage and optimize IP networks, including VLANs, subnetting, access control, wireless networks, and VPNs across remote sites.
- Maintain monitoring and management systems (SNMP, Syslog, RMM) and support cybersecurity initiatives, including threat analysis, awareness training, and SIEM platform maintenance.

**About You**
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 5+ years of hands-on IT system administration experience in mid to large-sized environments.
- Strong knowledge of IP networking, including physical and logical network design, remote connectivity, and wireless infrastructure.
- Proficiency with Linux administration (TCP/IP stack, shell scripting, NFS, NAS), and virtualization platforms including XCP-ng and VMware ESXi.
- Experience with cloud platforms (AWS, Azure, GCP) and Infrastructure as Code (Terraform).
- Proficiency with containerization tools (Kubernetes, Docker) and automation/configuration tools.
- Experience with identity and access management systems (DC/Azure AD).
- Familiarity with backup technologies and disaster recovery planning.
- Experience with cybersecurity tools and platforms (SIEM, awareness training software, IDS, antivirus, encryption).
- Experience supporting SNMP/Syslog and remote monitoring/management solutions.
- Excellent scripting and automation skills to enhance system performance and workflow.
- Familiarity with ITIL practices.
- Excellent communication and customer service skills with a strong focus on user satisfaction.
- Proactive learner with the ability to escalate appropriately and solve problems efficiently.
- Strong multitasking and project prioritization abilities; capable of managing multiple concurrent tasks.
- Willingness to work occasional evenings/weekends and participate in the IT on-call rotation.

**A D-Waver's DNA**
- We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
- We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
- We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
- As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams