Production/ Application Support Analyst
7 days ago
**Responsibilities**
- Provide **level 2&3 IT support** on field equipment per issued Remedy tickets
- Utilize & Update the **IT Remedy system for job tracking and monitoring**:
- Co-ordinate offsite repairs of IT equipment including asset tracking and shipment to/from manufacturer
- Support the Manager by providing onsite **tracking and audits** of all distributed IT equipment
- Provide bi-weekly professional services and development reporting
**Technical requirements**
- 5+ years ex of perience with IT Operation support
- Bachelor’s Degree or equivalent work experience
- **Working knowledge of web servers**:
- 3 years support, analysis and operational support/documentation
- Programming knowledge/experience in Perl and Unix/Linux
- Knowledge of software builds on Linux/Unix
- Proficiency in Microsoft Word, Excel, Adobe Acrobat, and Outlook
**Job Type**: Fixed term contract
**Salary**: From $40.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
**Experience**:
- Splunk: 3 years (preferred)
- Dynatrace: 3 years (preferred)
- Production support: 4 years (preferred)
Work Location: Remote
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