Full Time Receptionist

5 days ago

London, Canada Willow Naturopathic & IV Clinic Full time

**Job Summary**

**Duties**
- Greet and welcome patients, creating a warm and professional atmosphere.
- Oversee patient check-ins and check-outs, ensuring all necessary forms are completed and information is up to date.
- Handle payments, process transactions, and manage insurance-related documentation.
- Maintain patient records, ensuring accuracy and confidentiality in compliance with clinic policies.
- Manage the clinic’s schedule, coordinating appointments for naturopathic doctors, acupuncture, IV therapy, and other services.
- Support clinic operations by maintaining inventory of office supplies, supplements and ordering as needed.
- Keep the reception area tidy and organized, creating a calming and professional space for patients.
- Assist with patient communication, providing information about clinic services and ensuring follow-up appointments are scheduled.
- Provide administrative support for IV therapy, such as organizing patient charts and ensuring supplies are ready for appointments.
- Assist the clinical team with administrative tasks as needed, including preparing patient forms or following up on inquiries.
- Occasionally take vitals and assist in patient preparation for IV therapy (training provided).

**Qualifications**
- Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting.
- Experience with EMR and CRM systems. Such as Janeapp
- Familiarity with IV therapy or an interest in learning about naturopathic and IV treatments is an asset.
- CPR certification and the ability to take vitals (e.g., blood pressure, pulse) are considered assets.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Attention to detail and a commitment to patient confidentiality.
- Proficiency with MacOs and clinic management software (training will be provided).
- A friendly, compassionate, and professional attitude.

Please share your resume and a cover letter and answer the pre-screening questions.

Pay: $18.00-$21.00 per hour

Expected hours: 30 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Application question(s):

- How many years of Medical office experience experience do you have?
- How many years of Administrative experience experience do you have?
- Are you comfortable using clinic management software (e.g., JaneApp or similar)? If not, are you open to training?
- Have you worked in a healthcare or wellness clinic before? If so, what were your responsibilities?
- How do you ensure a patient feels welcome and cared for upon entering the clinic?
- This role involves balancing front desk duties, phones, scheduling, and assisting with daily clinic operations. Can you provide an example of a time you successfully managed multiple responsibilities?
- What interests you about working at a naturopathic and IV therapy clinic?
- Why do you think you’d be a good fit for this role at Willow?

Work Location: In person

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