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Service Advisor

2 weeks ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

**Performance BMW** is an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**Performance BMW **is looking for a **Service Advisor** to join their dynamic team

**About you.**

You are an exemplary team player with a positive, can-do attitude. Performance BMW is a family oriented, close-knit team that proudly offers ‘small town’ hospitality to each person that walks through the doors. You model Performance Auto Group’s core values and are committed to exceeding guest expectations in a respectful and ethical manner. Join our team to discover a fulfilling career in automotive with one of the best luxury dealerships in Southern Ontario.

**Here’s what you’ll deliver**:

- Identifying, recommending and documenting service maintenance and repairs for customers.
- Greeting customers in a courteous, professional manner.
- Delivering personalized service that exemplifies our dealerships.
- Working with technicians to identify required maintenance and repairs.
- Preparing repair orders, updating databases with relevant details of orders, and closing orders by providing appropriate repairs and services.
- Providing service recommendations and estimated costs to customers.
- Performing road tests of customer vehicles to assess customer concerns
- Ensuring customer satisfaction meets company and manufacturers’ standards.
- Striving to meet the department’s repair order production standards.
- Perform other Service related duties as required by management

**What you need to succeed**:

- Must have a valid Ontario Driver's License and good driving record.
- 2-3 years of service advisor experience preferred
- CDK experience is required.
- Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
- Ability to sell and recommend maintenance and repairs to our loyal customers.
- Strong computer skills.
- Good communication skills and attention to detail.
- Must have the ability to multi-task and work under pressure.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings**

**Job Type**: Full Time

**Salary**: $30,000 - $60,00 per year (bonus)

**Performance Auto Group is a leading automotive company in Southern Ontario with over 1600 employees, 22 brands and 34 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.