System Operations Training Coordinator

JOIN OUR TEAM
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
The Training Coordinator is responsible for developing Warehouse Management System (WMS) training data in the test (sandbox) environment to support on-site and off-site Team Member training. You will also support the Training Team with facilitating on-site training and online webinars across our multiple industry sectors (Retail, Consumer Packaged Goods, Automotive, etc.)
As a Training Coordinator, you will gain the necessary WMS functional skills to create WMS data to support Team Members training classes and you will also gain knowledge in principals in Adult facilitation and how to provide effective and fun training sessions.
RESPONSIBILITIES
- Create training data that can be used for new warehouse start-ups and system upgrades
- Validate the quality and integrity of the data
- Liaise with business stakeholders to conduct effective training data specifications, priority, and timeline to ensure timely and accurate deliveries
- Collaborate with IT and business stakeholders to fully understand the business processes and requirements supported by the WMS
- Work with WMS Subject Matter Experts to understand system functionality and update existing training materials to match.
- Collaborate with WMS Subject Matter Experts to ensure all learning content is updated on a regular basis to reflect current customer requirements, process, and technology changes
- Prepare and facilitate onsite and remote Warehouse Management Software and Standard Operational Process training where required
- Provide support to other training team members
- Work on-site and remotely during project stages, user acceptance testing, in-class training, and go-live support
- Development and preparation of training material based on provided documentation
- Solid written and proofreading abilities with accuracy and attention to detail
- Demonstrated ability to work both independently and within a team environment
- Other duties as required

EXPERIENCE
- Understanding of Supply Chain
- Previous experience as a Team Leader/Logistics Coordinator would be preferred
- Minimum 4 years of operational experience with strong working knowledge of Red Prairie (Blue Yonder) and Synapse.
- WMS experience (Receive, Putaway, Replenish, Pick, Stage and Load etc.) is a must

EDUCATION
- Highschool diploma or higher
- preferably in a technical discipline (computer science, computer engineering or information technology)

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team. #HP