Intermediate Account Analyst

2 weeks ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

In Aviva's Centralized Payment Unit, the Intermediate Account Analyst works with a team processing Preferred Vendor payments. They ensure timely and accurate payment processing for Aviva Canada's multiple lines of coverage. They maintain a portfolio of Premiere vendors and provide valuable feedback to shape service standards.

Come join our team

What You'll Do- Use your claims knowledge and experience to validate invoices and determine the appropriate coverage and payment coding for entry into the ClaimCenter system.- Find, log, and resolve any errors or discrepancies in payments, ensuring flawless execution.- Respond to inquiries from vendors, examiners, and internal auditors, taking action to ensure that Premiere vendor payments are accurate and follow standard methodologies.- Use analytical and creative problem-solving skills to resolve outstanding invoices, advancing issues to the appropriate action channel when necessary.- Strictly adhere to service level agreements, production, and quality targets to compete successfully in the market.- Provide recommendations for continuous improvement in service delivery and training, striving for ambitious goals and proven results.

What You'll Bring- Advanced proficiency in Microsoft Excel, including the use of formulas and functions.- Intermediate experience with Microsoft Access and databases.- Excellent time management and organizational skills, enabling you to multitask and achieve both team and individual targets.- Ability to work under pressure and meet strict deadlines.- Outstanding verbal and written communication skills.- At least 1 year of experience working in the insurance industry.- Solid understanding of the ClaimCenter system.- Knowledge of accounting principles will be considered an asset.

What You’ll Get:
- The salary band for this position ranges from $38,800 to $72,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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