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Front Desk Receptionist

2 weeks ago

Oshawa, Canada Red's Transfer & Storage, Inc. Full time

We are looking for a front desk team member with excellent attention to detail, organizational skills, remaining calm in stressful situations, and providing excellent customer service and support.

Key Responsibilities:

- Welcomes clients on arrival to the salon
- Inform colleagues that their client has arrived and for what service or services
- Welcome walk-ins, answer questions about services, and schedule appointments based on availability
- Manage the salon appointment schedule efficiently
- Contact clients if a staff member is sick and re-arrange an appointment
- Call clients who are late for appointments and see if they are running late or are a no-show
- Take payments from clients after their appointment
- Check washroom facilities are stocked and clean
- Keep reception area clean, tidy, and free from hazards
- Co-ordinate and resolve client complaints
- Keep the retail merchandising stocked
- Up-sell retail salon products when taking payments
- Prompt clients to book their next appointment

Qualifications:

- Proven work experience as a front desk representative
- Hand-on experience with salon software and office equipment
- Experience with processing transactions
- Ability to handle administrative work
- High School diploma

**Skills**:

- Excellent communication and customer service skills
- Friendly and professional demeanour
- The ability to remain calm under stressful circumstances
- Confidential and benevolent approach to clients
- The ability to assess the situation and analyze information
- Organizational skills and time management skills
- Good upselling skills
- The ability to work under pressure
- Physical fitness and mental stability

**Job Types**: Full-time, Fixed term contract

Pay: $19.25-$20.15 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)