General Manager

**About Sorrentino's Cucina + Bar**

**We are Growing**

Sorrentino's Restaurant Group is a renowned Italian restaurant group, recognized for its diverse culinary offerings, private event planning, and a long-standing reputation for quality. All Sorrentino's locations are a great place for guests to enjoy elevated Italian cuisine and relax with friends and family. We are continually seeking ambitious individuals who want to grow with our company as we continue to expand.

**Description**

Our General Managers are responsible for the overall success of their respective location by ensuring efficient operations, high standards of food quality and service, and financial performance. This role involves managing staff, maintaining compliance with company policies, and driving guest satisfaction. The General Manager serves as the primary point of contact for daily operations and works closely with the Operations Manager to align business strategies with company objectives.

Our General Managers maintain ongoing visibility at their location to ensure the company's vision and values are upheld, promoting open communication and operational excellence.

**Responsibilities**
- Ensure smooth and efficient daily operations at their respective locations.
- Recruit, train, schedule, supervise and conduct regular performance reviews for all front-of-house staff.
- Monitor financial performance, budgets, KPIs, implement cost-control measures and drive revenue growth initiatives.
- Maintain high standards of food quality, presentation and customer service at all levels.
- Handle guest complaints and feedback professionally and effectively.
- Oversee inventory levels, ordering processes and ensure relationships with suppliers and vendors are maintained in a professional and positive manner.
- Execute location-specific promotional and marketing strategies, along with contributing to the execution of Sorrentino's strategic plan.
- Promote a collaborative work environment where all team members feel valued and are encouraged to contribute.
- Address conflicts and issues promptly and fairly, ensuring that all parties are heard, and a satisfactory resolution is reached.
- Lead by example, demonstrating professionalism, dedication, and a strong work ethic.
- Implement proactive measures to prevent recurring issues and improve overall operational harmony.
- Uphold the highest ethical standards in all business practices and decision-making.

**Qualifications**
- A diploma or degree in Hospitality Management or a related field.
- A minimum of 2-4 years of experience in restaurant management.
- Experience working in a fine-dining restaurant environment.
- Mandatory ProServe certified.
- Proven leadership skills with the ability to inspire and motivate a diverse team.
- Proficiency in financial, inventory, and operational management.
- Excellent communication, interpersonal and leadership skills.
- Detail-oriented with the ability to multitask and prioritize in a fast-paced setting.
- A genuine passion for the restaurant industry and providing excellent customer service.

**Why work for Sorrentino's Cucina + Bar**
- Work with a family-owned business that values its people and community.
- Opportunity to grow within a dynamic, expanding company.
- Competitive salary, benefits, and the chance to work with some of Edmonton's most beloved restaurant brands.

Thank you for your interest and good luck

**Benefits**:

- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- Do you have experience working in fine dining?
- Do you have a degree in Hospitality Management?
- How many years of restaurant management do you have?

Work Location: In person