Center Manager

**International Summer School, St Catharines, Canada Center Manager**

Are you bold, confident, and charismatic? Do you dream of running your own business? And do you thrive in an entrepreneurial, dynamic, and busy environment? Do you enjoy a student-centered environment? Then this might be the job for you

**What will you be doing?**

As an International Summer School Center Manager, you assume overall responsibility for the day-to-day operations of the Language Travel Summer School program. Similar to a School Director, or School Principal, this position is responsible for the day-to-day leadership of the Center, including managing the Center staff, student discipline, student welfare and financials. In addition to ensuring the center’s daily operations runs smoothly, the Center Manager oversees the academic and activity programs. Successful Center Managers are expected to demonstrate effective communication and administrative skills, leadership potential, flexibility, strong organizational skills, and the ability to be sensitive to the needs of international students.

Other duties include assisting with accommodation/host family issues, transportation and logistics, activity development, student discipline, material stock management, and payroll. As the primary point, the Center Manager takes on a fundamental role in ensuring students, staff, host families, and local suppliers alike are accommodated throughout the summer.

Responsibilities may include but are not limited to:

- Hiring, managing, coaching, and providing performance evaluations for the program staff, including Activity Leaders, Local English as a Second Language (ESL) Teachers, and Senior Staff Managers
- Ensure the delivery of customer satisfaction by providing high-quality academic and activities programs
- Develop a positive working relationship with the program site, stay up-to-date with campus information, ensuring their rules are adhered to
- Ensure the Course Center is branded with EF signage and appropriately stocked with materials before student and staff arrivals
- Plan and coordinate student arrivals, departures, and special events such as orientations and graduation ceremonies
- Liaise daily with the Accommodations and/or Host Family Manager to address issues as they arise
- Manage staff hours and hold weekly staff meetings
- Attend to a variety of problems and complaints and provide the appropriate and professional responses and solutions
- Handle student discipline and behavior concerns
- A flexible work approach towards the position with the ability to work nights, weekends, and holidays is required for events, such as hosting family evenings, arrivals, and departures, and assisting with emergencies should they arrive.

**What will you take away?**

After a summer as an EF Center Manager, you will enhance your management knowledge and experience by working with an international team. You will be a proven leader, adaptable, and capable of solving various issues without hesitation while working under pressure. The international surroundings will fine-tune your communication and organizational, and planning skills.

**What is required?**
- prior experience working with and leading a group of young students, for example, in a camp environment
- the ability to work independently and lead a team with little oversight from a manager.
- effective communication (written and verbal) skills
- the ability to manage, lead and inspire a team of staff effectively to work together as part of a dynamic team in a varied and fast-paced role
- the ability to perform under pressure and be passionate about keeping the quality that EF and our students expect.
- have proven excellent time management, organizational, and multi-tasking skills
- have a working knowledge of computers and Word and Excel programs
- have experience managing and working with budgets
- have previous experience managing a residential facility or school preferred
- a Bachelor’s Degree, preferred
- a valid First Aid and/or CPR Certificate (Desirable)
- a lifeguard and/or other coaching qualification (Desirable)
- must be legally able to work in the United States or have a work permit.

In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply

St. Catharines Center Manager roles begin as a remote position (for host family recruitment) in the area and then shift to in-person for 8-12 weeks on-site from mid-May to August.

**About EF Education First**

At EF Education First, we are travelers, innovators, thinkers, and doers. We readily promote an open and collaborative workspace. Our people are our biggest asset, and we have created a culture of cooperation, project ownership, and impact. As the world leader in international education, with more than 52,000 staff and teachers working in 52 c