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Client Account Specialist

2 weeks ago

Kitchener, Canada Rogers Communications Full time

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most. We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. Come play a key role in building the future of innovation in Canada.

Let’s make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
We believe in challenging work, rewarding opportunities, and giving back to make a positive impact for Canadians who need it most. When our team learns, grows and reaches their true potential - we can make more possible. At Rogers, your journey is filled with limitless possibilities, and you can build the future you want with us.

Let’s make **your **possible at Rogers.

If you’re looking for a dynamic, fast paced, challenging yet rewarding job, we’ve got the role for you We are seeking a Client Account Specialist to work in the Toronto Central territory. Through building rapport with our customers, providing excellent customer service and sales experience,, the Client Account Specialist maximizes the potential revenues by acquiring new customers, as well as upgrading and growing existing customer accounts - We play an incredibly important role at Rogers

**What We Offer**

We invest in our people to unleash their potential so we can win as a team As part of the team, you will have access to a ton of amazing resources, discounts, and perks. To name a few:

- $3000 guaranteed commission in the first month
- Base Pay and commissions plus a vehicle allowance - you can earn as much as $90,000 or above (Uncapped Potential)
- Employee discounts that can offer up to 50% off our products and services
- Unlimited access to Headspace Premium for mindfulness training
- Access to a virtual walk in clinic to connect with Healthcare Professionals from home
- LIVX - Fitness Membership to attend classes virtually
- Paid time off for volunteering
- Company matching contributions to charities you support
- Great employee benefits, pension plan, Employee Share Accumulation Plan(ESAP), RRSP and TFSA
- Leadership development, Mentorship and Coaching programs

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

**As a Client Account Specialist Your Responsibilities Include**
- Meeting or exceeding sales targets for Wireless, Cable, Rogers Hi Speed Internet, Rogers Home Phone and Smart Home Monitoring by targeting residential & business customers.
- Leverage directed sales leads and identifying new sources of opportunities for sales in single family units (SFU's) by going door to door.
- Representing Rogers in the promotion and sales of select cable products in the field and at special events plus any customer follow-up from the sales process.
- Assisting in the development of strategies that minimize the competitive threat, retain existing customers and increase our revenues from these customers.
- Completing all training and certification programs as required
- Obtain and provide local market intelligence and feedback to the Sales group
- Learning and adhering to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in Company policy
- Acting as an ambassador of Rogers to our customers and provide them with superior world-class customer experience.
- Become involved in the community in your assigned territory and become known as the Rogers Client Account Specialist.
- Provide a world-class customer service experience door to door and over the phone via inbound & outbound calls supporting our call centre teams when required.

**Qualifications**
- Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation.
- Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills.
- Proven ability to thrive in a sales environment Strong
- Competitive product and technological knowledge of the telecommunication industry a definite asset.
- Ability to find customer answers quickly and accurately while using multiple resources.
- Ab