Accounts Receivable Administrator

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
- Mississauga, Canada

Accounts Receivable Administrator
- 159771

**Accounts Receivable Administrator**

**Responsibilities**:

- Collection calls and/or correspondence with customers, with special emphasis on delinquent accounts and DSO results
- Resolving collection issues, processing customer credit memos, reviewing account adjustments, resolving client accounts discrepancies, billing and short payment issues.
- Verifying discrepancies by and resolve clients’ billing issues
- Monitoring and maintenance of complete AR portfolio
- New account setup
- Monitor customer credit terms
- Establish and track customer payment plans
- Managing COD accounts
- Monitoring and releasing of held orders
- Monitoring, processing and reconciliations of all incoming cheque, wire, EFT and Credit Card payments
- Preparing bank deposits
- Positive and collaborative interaction with external and internal customers
- Performing of other assigned tasks and duties necessary to support internal and external customers
- Enlisting the efforts of sales and senior management when necessary to accelerate the collection process.
- Preparation of various AR reporting for Finance Manager or Director of Finance
- Monthly statements run and mailing
- Assisting and occasional backup to the Sales Analyst & Customer Loyalty function
- Participation in team planning meetings

**More about you**:

- Experience in Accounts Receivable administration and collections with some accounting background
- Knowledge of billing and Collections procedures
- Commitment to excellent customer service
- Good working knowledge of Excel, Word, Outlook and SAP
- Strong attention to detail, goal oriented with strong ethics
- Excellent written and verbal communication abilities
- Ability to work in a team environment
- Ability to prioritize and manage multiple responsibilities
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
- Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
- Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
- How we work:

- At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer