Part Time Guest Service Agent

2 weeks ago

Enfield, Canada Holiday Inn Express and Suites Full time

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accurate and efficient processing of all transactions
- Provide information to guests about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all hotel policies and procedures

Qualifications:

- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Bilingual or multilingual skills are a plus
- Proficient in phone etiquette and handling phone systems
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure in a fast-paced environment
- Knowledge of hotel operations and guest services

Please note that this is not an exhaustive list of responsibilities and qualifications. The Guest Service Agent may be required to perform additional duties as assigned by the management.

**Job Types**: Part-time, Permanent

Pay: $16.00 per hour

Expected hours: 16 - 32 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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