Front Desk Manager

** We are looking for serious applicants with relevant experience in the hotel industry, specifically in hospitality management**

FRONT DESK MANAGER

Do you have the ability to work through challenging situations? Are you able to turn guests' experiences positive in difficult times? Do you love leading a team and being a great customer service representative? Then we are looking for you Come join our team and help us to make a difference.

We are looking for a Front Desk Manager who will be responsible for all aspects of front desk operations and management, from overseeing the day-to-day activities and staff to ensuring our guests have the most enjoyable stay and upholding the hotel standards. La Quinta by Wyndham offers an elevated stay in a contemporary setting. With thoughtful amenities and friendly service, this brand consistently delivers an exceptional guest experience that keeps travelers waking up on the bright side.

You will support us by providing your expertise in the following areas:
**Sales**
- Drive and implement sales plans that drive measurable incremental occupancy, increase average rates
- Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel
- Effectively communicate and market aspects of the hotel that are sustainable or “green” and use the information to gain new business opportunities.

**People**
- Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
- Develop, implement, and monitor team member succession planning to ensure future bench strength
- Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance
- Oversee HR-related actions in accordance with company rules and policies

**Guest Experience**
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
- Drive improvement in guest satisfaction goals.
- Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
- Speak to guests - ask for their feedback and build relationships

**Financial**
- Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets
- Analyze financials to drive revenues, future profitability, and maximum return on investment
- You will focus on developing and setting sales and marketing strategies and revenue targets for the hotel and actively work on ensuring the plans are implemented, results are monitored, and goals are achieved.
- You’ll take ownership of the development of your people, execute on brand standards, and build awareness of the hotel and brand within the local area.

**You will bring**
- Bachelor’s degree / higher education qualification/equivalent in Hotel Administration, Business Administration
- 2-3 years of prior hotel management experience with a strong emphasis on Sales/Business Development, or equivalent combination of education and experience
- Must speak fluent English along with other languages preferred
- The ability to use distribution channels and technology platforms to drive revenue and maximize market share
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position

**Competencies**
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.
- Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $38,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Oshawa, ON L1H 1B4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Management: 2 years (required)