Order Desk

Zeebest Plastics of Canada Inc. has an exciting opportunity for an enthusiastic self-starter to join our growing team as an Order Desk-Customer Service Rep.

**About Us**

We are a plastic tank manufacturer, based in Morinville, AB. We have been making a large selection of tanks, trays and basins, as well as custom products, for virtually anyone who has need for plastics, for over 30 years.

**About the Opportunity**

The Order Desk-Estimator provides exceptional customer service by listening to customer needs, preparing estimates and quotes, accurately processing customer orders, and effectively directing calls.
- Enter customer orders accurately and efficiently in Sage.
- Process order invoices and take customer payments using the POS machine.
- Monitor relevant sites including Alberta Purchasing Connection, Coolnet and Merx to identify relevant RFQs/RFPs to respond to.
- Collaborating with sales and management, take ownership of and lead the process to prepare estimates, quotes, and proposals, and complete follow up.
- As appropriate, source and procure materials, parts and products required to fulfill orders.
- Sort and file documents and locate and retrieve documents from files as requested.
- Assist with inventory counts and tracking.
- Assist in the establishment and maintenance of electronic files and records management.
- Sort and file documents and locate and retrieve documents from files as requested.
- Maintain a positive attitude and communication style with customers and employees in all circumstances.
- Maintain technical knowledge by regularly reviewing internal and external product information and attending training as appropriate.
- Other duties and special projects as assigned by management.

**Key Skills**
- Customer Service attitude and ability to build strong customer relationships.
- Ability to learn and retain large volumes of product information and clearly explain product features to customers.
- Excellent organizational skills, ability to prioritize and multi-task.
- Ability to read and interpret drawings and specifications.
- Excellent time management skills and attention to detail with a high degree of accuracy.
- Professional with high integrity, ethics, confidentiality and a strong work ethic.
- Positive attitude with ability to work independently and as part of a team.
- Strong verbal and written communication skills, including pleasant and efficient phone manner.
- Skilled at effectively handling customer issues and vendor issues.

**Experience Requirements**
- Minimum 1 year of experience in an order desk, parts counter or similar position.
- Advanced level experience using MS Office Suite (Word, Excel, Outlook).
- Experience with estimating is an asset.
- Procurement experience is an asset.
- Experience in plumbing wholesale supply or plastics manufacturing is an asset.
- Experience with SAGE is an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service/order desk: 1 year (preferred)

Work Location: In person