Help Desk Technician

2 weeks ago


Richmond Hill, Canada Dental IT Corporation Full time

Dental IT Corporation provides a one-stop-shop for IT solutions for Dental and Medical professionals in the GTA.

b. May supervise or provide functional direction to lower-graded teammates performing the same or similar type of work.
c. Performs diverse technical assistance, documents findings, and performs maintenance duties in support of a large unit that may encompass a variety of user support needs.
d. Maintains, updates, and audits record-keeping systems; documents project, writes and maintains user instructions.
e. Oversees maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials. May input, reconcile and audit billing information from a record-keeping system.
f. Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
g. Participates in and/or leads the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
h. Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies.
i. Oversees and performs the installation, configuration, and maintenance of computers, networks, workstations, and/or other related equipment and devices.
j. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards, and/or systems.
k. Performs miscellaneous job-related duties as assigned.

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Overtime
- Weekend availability

Work Location: Hybrid remote in Richmond Hill, ON



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