Current jobs related to Hotel Front Desk Executive - Hamilton - Can-Pro Canada

  • Hotel Front Desk Attendant

    2 weeks ago

    Hamilton, Canada Signature Stay Hamilton Full time

    **Overview** **Duties** - Supervise daily front desk operations, including check-ins and check-outs - Train, mentor, and schedule front desk staff to ensure high performance - Address guest inquiries and resolve issues promptly and professionally - Manage multi-line phone systems to handle incoming calls efficiently - Maintain accurate records of guest...

  • Hotel Front Desk Agent

    2 weeks ago

    Hamilton, Canada Ekasa Hospitality Full time

    A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests and verifying reservations. They are also tasked with helping guests with any questions or complaints. A great Hotel Front Desk Agent has a talent for customer service and previous work...

  • Front Desk Agent

    7 days ago

    Hamilton, Canada The Barracks Inn Full time

    **JOB OVERVIEW**: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Making and confirming reservations over the phone. Provide information and assistance to all guests and visitors. **REPORTS TO**:Hotel Duty Manager **WORK ENVIRONMENT**: Front Desk and Meeting Room Areas, Guest...

  • Front Desk Attendant

    2 days ago

    Hamilton, Canada Ekasa Hospitality Full time

    The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments: - Check-in and check-out guests; - Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; - Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions; - Handle...

  • General Manager

    4 days ago

    Hamilton, Canada Heritage Inn Hotel & Convention Centre Full time

    **PLEASE NOTE: This job posting is for the Heritage Inn Hotel & Convention Centre in Moose Jaw, S.K. Applicants from Hamilton and other parts of ON are encouraged to apply!** **ABOUT the Position**: Reporting to the VP Operations, the Hotel General Manager is responsible for overseeing the day-to-day operations and management of the hotel and its staff in...

  • Front Desk Agent

    5 days ago

    Hamilton, Canada Ekasa Hospitality Full time

    The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Services Representative will check in and out guests efficiently, and make sure they have all they need for...

  • Hotel Maintenance Manager

    4 days ago

    Hamilton, Canada Heritage Inn Hotel & Convention Centre Full time

    **PLEASE NOTE: This job is for the Heritage Inn Hotel & Convention Centre in Cranbrook, B.C. Applicants from Hamilton are encouraged to apply!** **Description of Duties**: - Coordinate daily activities and schedules of all maintenance staff, when applicable. - Respond to guest concerns and complaints quickly and efficiently. - Ensure that all maintenance...

  • Guest Service Agent

    5 days ago

    Hamilton, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...

  • Front Desk Agent

    4 days ago

    Hamilton, Canada Visitors Inn Full time

    Front Desk Agent **Job Types**: Full-time, Part-time, Permanent Part-time hours: 24 - 40 per week **Salary**: From $18.00 per hour **Benefits**: - Dental care - Extended health care - Life insurance - On-site parking Flexible Language Requirement: - French not required Schedule: - Day shift - Evening shift Supplemental pay types: -...

  • Front Reception

    2 weeks ago

    Hamilton, Canada Carmen's Group Full time

    The C Hotel by Carmen’s is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. **YOU WILL HAVE THE OPPORTUNITY TO**: - Provide a warm, engaging and personalized experience for...

Hotel Front Desk Executive

2 weeks ago

Hamilton, Canada Can-Pro Canada Full time

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing? As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits and end-of-day reports. An Overnight Front Desk Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures
- Ensure that the Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courseswhen required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist the Duty Manager in emergency situations
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**Job Types**: Full-time, Part-time

Flexible Language Requirement:

- English not required

Schedule:

- 10 hour shift
- 8 hour shift

Work Location: One location