Event Manager Mosaic Place

Overview:
The
**Event Manager** will act as a liaison between the venue, its staff, contractors, and clients to ensure all details required for the successful preparation, execution, reporting and overall management of an event are in compliance within the terms of the contract, guidelines, and policies. Additionally, the Event Manager is responsible for managing departmental activities pertaining to Production Staff, Event Staff, Event Security, House Keeping, non profit groups, Police, and Medical staffing. The Event Manager is accountable for providing a safe and enjoyable environment for clients, guests, and staff.

This role will pay a wage of $55,000 to $65,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

**Responsibilities**:

- Act as venue liaison with all parties involved in event
- Advance event information with event representatives in a timely manner, including the creation and communication of cost estimates
- Communicate all event related information to appropriate departments and staff as well as prepare and finalize event data sheets, any and all event reporting
- Manage event-staffing levels including ushers, ticket takers, security, emergency medical personnel, and Stagehands as required
- Gather accurate event seating/configuration information with the Box Office Manager; liaise with clients to determine final scaling and configurations for events
- Oversee all production, set-up, events staff, security staff, police, stagehands, event operations, parking and outside agencies, Housekeeping and housekeeping contractors, First Aid Contractors during events
- Manage event settlements with promoter/event organizer and other venue departments
- Create and manage A/V Estimates and Stagehand labour estimates as per client requirements and House contract
- Liaise with Stagehand Head and staff during events, including load-ins and load-outs
- Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, guests/public, and municipal officials
- Conduct briefings with staff providing necessary information
- Implement disciplinary procedures with staff as needed as per the building’s policies and procedures
- Provide excellent customer service assistance to internal and external clients
- Address customer complaints and appropriately deal with critical feedback
- Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles
- Work seamlessly with all in-house departments to ensure consistency, accuracy, and optimal financial opportunities are met throughout the set-up, the duration of, and the tear-down of all events
- Ensure optimal positive perception of venue within the community and within professional organizations to encourage business partnerships
- Negotiate contractual points, prepare and execute event license agreements, department checklists, addenda and related correspondence and maintain accurate files and databases for upcoming and past events
- Coordinate events on venue calendar through VenueOps, CAD, Cvent, Bypass etc and communicate schedule details to all necessary parties
- Coordinate Food and Beverage needs with clients & communicate requirements to necessary personnel
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned

Qualifications:

- Minimum of two (2) years of increasingly responsible experience in event management/coordination in a convention center, sports facility, performing arts facility or other multi-purpose public assembly facility
- Self-motivated with excellent interpersonal and communications skills
- Demonstrates the ability to function and make managerial decisions in a fast-paced high-pressure environment
- Ability to work independently and as part of a team
- Strong verbal and written communication skills in the English language required
- Experience in contract negotiation, production, and settlement across a variety of genres
- Demonstrated knowledge of all aspects of events, event budget preparationand maintenance, and personnel management
- Knowledge of crowd management and crowd control techniques
- Knowledge of principles of supervision, scheduling, and training employees
- Knowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectives
- Detail oriented and organized working style with effective time management skills
- Ability and willingness to work a flexible schedule including nights, weekends, and holidays
- Demonstrated proficiency in AutoCAD, Cvent or an equivalent design program
- Possession of, or ability to obtain, a valid drivers’ license
- Provide accurate facility information and superior customer service to patrons.
- Assist in maintaining a safe, clean, and positive environment for all staff. Report any injuries and safety hazar