Place Based Supportive Housing Team Lead

**Hours**:
Sunday - Wednesday - 10 hour shifts scheduled 1-11pm. 6 Month Term.

**Position Summary**:
As part of Alpha House’s Leadership team, Team Leads provides leadership to teams of front-line
staff and are expected to assist other Team Leads with crisis management, critical incident
debriefing, hiring interviews and conducting performance reviews. Team Leads are also expected
to provide direct care, support and services to clients, as needed.

**Responsibilities of all Team Leads**:

- Leads by example, interacts with clients in a caring, non-judgmental manner
- As part of the grievance procedure, address client concerns and sharing serious
concerns with the Program Manager
- Provides training, coaching, supervision and first level disciplinary action (verbal
warnings, documented conversations, and same day shift suspensions) to front line staff
- Respond and action concerns and issues brought forward from staff related to Alpha
Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse
Policy
- Responsible for writing and conducting performance reviews of front line staff, and
when necessary making recommendations regarding probation extensions or
terminations
- Responsible for ensuring staff are able to fully function and are motivated to provide
high quality client care in a warm and compassionate manner
- Assist with the recruitment and hiring of staff
- Responsible for ensuring adequate shift coverage is provided by sending out available
shifts using Shift Link and assigning shifts to staff
- Responsible for ensuring staff are paid appropriately by updating Dayforce with
appropriate time and attendance codes for staff
- Attends to crisis' (i.e. seizures, overdoses and deaths) with a focus on defusing conflict
situations before they escalate and providing debriefing as a group as well as 1:1 with
staff impacted
- Ensures the safety of staff and clients by being up to date on safety protocols as well as
accreditation and program audit standards
- Reports to the Manager and or HR on problems arising with team functioning and staff
issues of a serious nature
- Responsible for decisions regarding the medical needs of clients, including
administration of medication
- Interacts with other addiction agencies and community partners and services including
Police and EMS
- Engage with local businesses and respond to community concerns on behalf of Alpha
House
- Be accountable, in collaboration with the other Team Leads, to provide the Manager
with updates, data and statistics for funding and outcome reports
- Provides clients with information regarding treatment options and ensures that
requests for treatment are addressed
- Supervises disinfectant clean-up and hygienic procedures (including those related to
bodily fluids) and assists with implementation of these procedures as required
- Ensure Agency Vehicle log books are being completed properly and report any
maintenance issues to the Operations Coordinator
- Conducts shift exchange meetings with on-coming staff
- Responsible for monthly check in’s with their part time staff and assigned casuals
- Ensure supplies and resources for the program are available for staff and clients by
preparing and submitting purchase orders
- Participate in Team Lead meeting and ensure feedback on staff is provided to other
Team Leads and Mangers
- Delegate's responsibilities to Assistant Team Lead and staff

**PBSH Team Leads**
- Acquiring financial resources for clients, approving appropriate funding requests and
ensuring gift cards or cheques are prepared and available on time
- Responsible for the timely auditing of clients files, ensuring intensive case
management and deliberate engagements are occurring; following up with the Case
Worker when necessary
- Provide direction and oversite to the Managed Alcohol Program
- Ensure all reports and data tracking spreadsheets are kept current, in preparation
for the completion of their monthly reports
- Responsible for the record keeping and distribution of cash float as well as client
funds and SWAP/BBP items
- Ensure clients hold valid tenant insurance and that rent is collected and all financial
control policies are adhered to
- Conduct tenant meetings and client case conferences as needed
- Provide recommendations on and ensure client programing is meeting the client’s
needs, including ensuring the collaborative agreement for Home Care with AHS is
upheld
- Prepare program intake/exit paper work

**Team Lead Qualifications**:

- Post-Secondary Education from a public educational institution, in a relevant field,
minimum of a 2-year Diploma Program, Bachelor ‘s degree preferred. Those in progress
may be considered.
- A minimum of 2 years of experience successfully leading a team
- A minimum of four years’ related experience, at least three of which includes direct
experience, in addictions, mental health, the homeless population or the indigenous
- An understanding of addictions including: withdrawal