Employment Services Specialist

**Position Title**:Employment Services Specialist
**Department**:Employment
**Reports to**:Employment Program Lead

**SUMMARY**

Impact North Shore understands the importance of labour-market attachment for newcomers’ settlement and integration. The Employment Services Specialist is responsible for providing information through one-to-one counselling, referral, advocacy, supporting, and facilitating workshops and programs in the areas of employment to newcomers who are temporary foreign workers, post-secondary international students, refugee claimants, and provincial nominees, as well as naturalized citizens. The goal is to connect newcomers to employment
- related resources, offer client-focused job search tools, build newcomer employability and facilitate integration into Canada's economy and labour force.

**Key Responsibilities**
- Conducts needs assessments, develops employment services plans, and provides service bridging and referrals for eligible clients, as required
- Conducts outcomes measurement, program/service promotions, reporting, client feedback collection, and administrative tasks
- Stays updated on current labour market trends, employment issues, community resources, job training, and employment opportunities
- Stays updated on immigration regulations affecting the employment of newcomers to Canada
- Keeps informed of programs and services at Impact North Shore and sector-wide employment services, credentialing bodies, education institutions, employer networks, Chambers of Commerce
- Establishes partnerships with various stakeholders to connect with clients, facilitate referrals and employment opportunities
- Creates workshop content and facilitates workshops on topics such as professional development, career exploration, interview skills, and others based on client needs
- Delivers a variety of program workshops to enhance clients’ employability (i.e., job search skills, career exploration, life skills) using a variety of delivery methods, including online and in-person
- Ensures Employment Program Lead and Manager of Employment Services are aware of any significant concerns/client issues as quickly as possible
- Develops partnerships with service providers to effectively link clients with appropriate employment services (e.g., WorkBC, IECBC mentoring programs, Self-Employment programs)
- Attends and takes an active role in departmental, all-staff, and community meetings
- Ensures all required service data is correctly inputted into Impact North Shore’s databases; abides by privacy, confidentiality, and secure data storage guidelines; and swiftly responds to queries regarding service data quality
- Becomes familiar with Impact North Shore policies and procedures, programming objectives, client service philosophy, and clearly understands the role this position plays in achieving contractual goals and outcomes
- Provides first language services, as required, to enhance the client experience, including providing document translation support as required
- Ensure all necessary administrative tasks in relation to service are completed, ensuring all privacy and confidentiality requirements are met
- Performs all administrative tasks, as needed
- Performs other duties as assigned by the Employment Program Lead

**Key Competencies**
- **Values. **Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect
- **Integrity & Ethics. **Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace
- **Innovation. **Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders
- **Accountability. **Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies
- **Engagement. **Shows passion for the job and the mission of Impact North Shore
- **Effective Communication. **Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood
- **Organized & Efficient. **Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are meet on time and according to agreed standards

**QUALIFICATIONS**
- 2-3 years’ experience in a direct client service role, preferably with newcomers, and understanding of the newcomer and refugee experience and settlement-integration stages/process
- Bachelor's degree in Community Development, Humanities, or Counselling or High School completion with a diploma or certificate in Community Development, Humanities, or Counselling and/or relevant experience
- Knowledge of Canadian