Noc Specialist

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
Network Operation Specialists are part of a leading-edge team that is accountable for ensuring the stability and availability of the Rogers National Network platforms and associated Services. We are the last line of defense to ensure the customer experience is a beneficial one.

What you will be doing
- To provide Tier 2 & Tier 3 centralized operational support for Rogers Core Networks and Services supporting residential and business customers 24x7x365 in a rotating schedule.
- Accountable for meeting Key Performance Indicator SLA’s for customer impacting incidents.
- Effectively manage and drive incident bridges and perform the incident commander role to drive incidents to resolution and ensure all required resources and engaged and focused.
- Use the network management tools to ensure availability of Rogers Services is maximized by monitoring the network alarms and health of the Network
- Ensure Change and Incident Management policies are enforced and KPI’s are strictly adhered to.
- Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.
- Act as an interface to Network Operations Groups, Engineering, 3rd Party Carriers, Partners and Customer Facing Groups.
- Perform disaster recovery/pre-plan implementation.
- Assist in the implementation and testing of new services and platforms and ensure successful completion of assigned projects.
- Take action to resolve incidents, utilizing Method of Restore instructions
- Documentation of process, procedures, training and dispatch guidelines

What you have:

- Engineering Degree/Diploma or equivalent work experience preferred.
- Five years of experience minimum with Telecommunication Technologies or New Graduates with a Degree/Diploma in a related discipline
- Experienced-based diagnostic, analytical and troubleshooting skills are a must
- Strong working knowledge of one or more of the following: IPTV Networks and Technologies, Cable Broadcast and Digital Video Fundamentals, Cable/Video architecture, Video Streaming Protocols, OTT Applications, IP Core Networks including Routing and Switching Protocols
- Experience supporting network devices such as CDN, IPTV Encoding, MPEG2 vs. MPEG3, QAM/QPSK Modulation, Video Resolution Types, Juniper/Cisco/Nokia routers and switches, DNS/DHCP, vCCAP
- Demonstrated working level with programming languages including Java, Python, C, Bash, SQL and Shell to review/approve/create operational scripts required for day to day functions
- Comprehensive knowledge of Virtualisation and Virtual Machines (VM), Cloud Computing and Automation, Robotics and AI, Network Function Virtualization (NFV)
- Excellent Incident Management abilities with focus on communication and driving incidents to resolution.
- Self-motivated and highly accountable with the ability to take initiative in identifying and resolving problems independently
- Ability to work in a fast paced, dynamic environment with multiple and changing priorities with attention to work quality and efficiency.
- Core Competencies: Accountability; Communication; Customer Focus; Innovation; Teamwork, Leadership
- Ability to understand and adhere to Rogers’ processes and procedures, including Health and Safety.
- Bilingualism (English/French/Other) would be an asset.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 285533

Posting Notes: Digital & Technology